Resident Screening - NA - Reported Incident - Identified

Update timeline

1. investigating Sep 08, 2026, 04:18 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 08-Sep-2026 at 12:00 PM UTC affecting Resident Screening. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Sep 08, 2026, 06:25 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting Resident Screening. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. identified Sep 15, 2026, 12:26 AM UTC

   Dear Valued MRI Client, MRI is aware of an issue affecting Experian RentBureau that may cause some applications to remain in a pending status while awaiting a RentBureau response. To prevent screening delays, MRI has delivered an update to temporarily suspend the RentBureau dependency from the screening workflow. Following this change, applications will no longer be held pending due to RentBureau availability. This change will not impact the completeness or quality of the rent payment history results. All applications currently pending due to the RentBureau disruption will be processed within two days, without any action from you. Our objective remains to provide a consistent and timely screening experience while maintaining the quality of resident screening results. Thank you for your partnership. Sincerely, MRI Software

4. resolved Sep 22, 2026, 04:17 PM UTC

   This incident has been resolved.