MRI Software incident
TPN Group - Reported Incident - Resolved
MRI Software experienced a critical incident on October 7, 2026 affecting TPN Group, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 02:40 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 07-Oct-2026 at 13:54 UTC affecting TPN Group. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- resolved Oct 07, 2026, 03:39 PM UTC
Dear MRI Client, Normal service has now been restored for 07-Oct-2026. The issue was fully resolved on 07-Oct-2026 at 15:20 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software