MRI Software incident

PMX Reporting - Triton - NA - Reported Incident - Investigation Underway

Minor Ongoing View vendor source →

MRI Software is currently experiencing a minor incident affecting PMX X.7 Americas - Triton, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 05, 2026, 08:50 PM UTC
Resolved
Ongoing
Duration
● 3h 4m
Detected by Pingoru
Oct 05, 2026, 08:50 PM UTC

Affected components

PMX X.7 Americas - Triton

Update timeline

  1. investigating Oct 05, 2026, 08:50 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 04 October 2026 at 12:00 UTC affecting PMX Reporting. Some clients may experience delays when running reports in Web Communications Center. In certain cases, reports may fail to return results. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software