movingimage Outage History
movingimage is up right nowPingoru has recorded 50 incidents for movingimage: 17 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 74 of 720 (10%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 3 | 5 of 744 (1%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 1 of 538 (0%) |
Incidents, newest first
Major October 8, 2026 VMPRO – Upload & Video Management Failure 1h VideoManager Pro
Started Oct 08, 2026, 10:00 AM UTC· resolved Oct 08, 2026, 11:01 AM UTC
- identified Oct 08, 2026, 10:00 AM UTC
Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Oct 08, 2026, 10:11 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Oct 08, 2026, 11:01 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The disruption occurred during an update to our network routing infrastructure, when a configuration error caused connectivity problems and temporary service unavailability. To restore service, we reverted to our previous routing setup, and all affected services are now fully available again. The restored services are listed below. We apologize for any inconvenience this may have caused. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Major September 7, 2026 VideoManager Pro – New Player: Playout not working 3h 8m VideoManager Pro
Started Sep 07, 2026, 08:52 AM UTC· resolved Sep 07, 2026, 12:00 PM UTC
- identified Sep 07, 2026, 08:52 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Sep 07, 2026, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 12:00 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Major August 20, 2026 Partial outage authentication service 16m Authentication and SSO
Started Aug 20, 2026, 08:02 AM UTC· resolved Aug 20, 2026, 08:18 AM UTC
- resolved Aug 20, 2026, 12:26 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. On 20 August 2026, between 10:02 and 10:18 CEST, some users experienced problems signing in to the platform. The cause was a rate limit within one of the components that temporarily restricted authentication requests. The issue has been dealt with, and all services have been fully operational since 10:18 CEST. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Major August 7, 2026 VideoManager Pro – Transcoding of videos doesn't finish 1h 7m VideoManager Pro
Started Aug 07, 2026, 08:49 AM UTC· resolved Aug 07, 2026, 09:56 AM UTC
- investigating Aug 07, 2026, 08:49 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Aug 07, 2026, 09:07 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Aug 07, 2026, 09:56 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Minor August 5, 2026 Thumbnails and storyboards intermittently unavailable 3h 49m VideoManager Pro
Started Aug 05, 2026, 08:18 AM UTC· resolved Aug 05, 2026, 12:07 PM UTC
- identified Aug 05, 2026, 08:18 AM UTC
Dear movingimage Users, We are currently experiencing an incident affecting the images and storyboards associated with videos. What you may notice: - Thumbnails and poster images intermittently failing to load or display - Storyboards (preview images on the player timeline) missing or incomplete Video upload, processing and playback are otherwise unaffected. We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us Your movingimage Team
- identified Aug 05, 2026, 10:06 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 05, 2026, 10:39 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Aug 05, 2026, 12:07 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice July 21, 2026 Player – Error message "Permission Denied" in Player –
Started Jul 21, 2026, 09:00 AM UTC· resolved Jul 21, 2026, 09:00 AM UTC
- resolved Jul 21, 2026, 10:05 AM UTC
Dear movingimage Users, We are pleased to inform you that the issue affecting the player between 11:15 and 11:45 has now been fully resolved. During this period, some users may have encountered a "Permission Denied!" error message when accessing the player. Our team identified the root cause and implemented a fix to restore normal service. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Should you have any questions, please do not hesitate to contact us. Kind regards, Your movingimage Team
Notice June 17, 2026 VideoManager Pro – Thumbnail and video transcoding –
Started Jun 17, 2026, 10:30 AM UTC· resolved Jun 17, 2026, 10:30 AM UTC
- resolved Jun 17, 2026, 02:25 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the thumbnail creation and video transcoding in VideoManager Pro. For some videos no thumbnail could be generated or video transcoding failed. We have identified affected videos, triggered the transcoding and will also recover affected thumbnails. In case you need the thumbnail earlier you can always generate a new one manually, of course. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice June 5, 2026 LiveStream Pro - AI subtitles not working 3d 1h LSPro
Started Jun 05, 2026, 09:39 AM UTC· resolved Jun 08, 2026, 11:31 AM UTC
- investigating Jun 05, 2026, 09:39 AM UTC
We are currently investigating this issue.
- resolved Jun 08, 2026, 11:31 AM UTC
This incident has been resolved.
Major April 30, 2026 KEYCLOAK – Service outage 13m Authentication and SSO
Started Apr 30, 2026, 07:22 PM UTC· resolved Apr 30, 2026, 07:36 PM UTC
- investigating Apr 30, 2026, 07:22 PM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- investigating Apr 30, 2026, 07:33 PM UTC
We are continuing to investigate this issue.
- resolved Apr 30, 2026, 07:36 PM UTC
This incident has been resolved.
Notice March 13, 2026 LiveStream Pro - Degraded Performance of Primary Server –
Started Mar 13, 2026, 10:00 AM UTC· resolved Mar 13, 2026, 10:00 AM UTC
- resolved Mar 16, 2026, 04:10 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 10:15h CET and lasted until 11:30h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice March 12, 2026 LiveStream Pro – Degraded Performance of Primary Server –
Started Mar 12, 2026, 12:00 PM UTC· resolved Mar 12, 2026, 12:00 PM UTC
- resolved Mar 16, 2026, 04:08 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 13:19h CET and lasted until 16:15h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice March 4, 2026 LiveStream Pro – AI subtitles not working 1h 51m LSPro
Started Mar 04, 2026, 09:55 AM UTC· resolved Mar 04, 2026, 11:47 AM UTC
- investigating Mar 04, 2026, 09:55 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. Affected is AI subtitles generation in LiveStream Pro. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Mar 04, 2026, 11:47 AM UTC
This incident has been resolved.
Notice February 10, 2026 KEYCLOAK – Service degradation –
Started Feb 10, 2026, 03:33 PM UTC· resolved Feb 10, 2026, 03:33 PM UTC
- resolved Feb 10, 2026, 04:16 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: Keycloak Issue started around 15:00h CET and took aprox 20 minutes to resolve from service degradation to fully operational. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Major December 3, 2025 LiveStream Pro – AI Subtitles not working 3h 13m LSPro
Started Dec 03, 2025, 09:38 AM UTC· resolved Dec 03, 2025, 12:52 PM UTC
- investigating Dec 03, 2025, 09:38 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Dec 03, 2025, 12:52 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice December 2, 2025 VMPRO - Failed Requests 12h
Started Dec 02, 2025, 05:30 AM UTC· resolved Dec 02, 2025, 05:30 PM UTC
- resolved Dec 02, 2025, 09:07 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced connectivity issue between VideoManager PRO and database. It took us approximately 10 minutes to resolve. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Major November 18, 2025 Virtual Events – Mail service not available 2h 31m Virtual Events
Started Nov 18, 2025, 01:28 PM UTC· resolved Nov 18, 2025, 04:00 PM UTC
- investigating Nov 18, 2025, 01:28 PM UTC
Dear movingimage Virtual Event Users, We are investigating an issue that is affecting the mail service of Virtual Events. Currently, no email will be sent out when inviting attendees or sending out notifications. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Nov 18, 2025, 04:00 PM UTC
Dear movingimage Virtual Event Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Critical October 29, 2025 LiveStream Pro – lspro.movingimage.com not reachable 7h 4m LSPro
Started Oct 29, 2025, 04:03 PM UTC· resolved Oct 29, 2025, 11:08 PM UTC
- investigating Oct 29, 2025, 04:03 PM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- identified Oct 29, 2025, 05:02 PM UTC
The underlying root cause for the outage is an ongoing incident on Azure side which is also affecting our services: https://azure.status.microsoft/en-us/status As soon there is an update we will let you know.
- identified Oct 29, 2025, 05:18 PM UTC
Issue is identified as Azure global outage of the various services. As Azure is still not reporting DNS outage on their status page, we're affected as many other people around the globe. We are continuing to monitor situation and will act accordingly.
- identified Oct 29, 2025, 06:40 PM UTC
We got informed from Azure that issue is with Azure CDN (Azure Front Door). Full notification message from the Azure can be found below: --------------------- Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue. Current status: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted. Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems. We do not yet have an ETA for full mitigation, but we will provide another update within 30 minutes, once the deployment has completed. Customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure. This message was last updated at 18:24 UTC on 29 October 2025
- monitoring Oct 29, 2025, 09:01 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Oct 29, 2025, 11:08 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Here you will find the current status and a summary of the root cause on Azure side: https://azure.status.microsoft/en-us/status Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice October 15, 2025 Login engine degraded 1h 25m Authentication and SSO
Started Oct 15, 2025, 12:36 PM UTC· resolved Oct 15, 2025, 02:02 PM UTC
- monitoring Oct 15, 2025, 12:36 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Oct 15, 2025, 02:02 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Minor September 22, 2025 LiveStream Pro – Degraded Performance 1h 33m LSPro
Started Sep 22, 2025, 01:48 PM UTC· resolved Sep 22, 2025, 03:21 PM UTC
- investigating Sep 22, 2025, 01:48 PM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Sep 22, 2025, 02:34 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Sep 22, 2025, 03:21 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Critical September 8, 2025 CorporateTube – CorporateTube is not available at the moment 24m CorporateTube
Started Sep 08, 2025, 07:34 AM UTC· resolved Sep 08, 2025, 07:58 AM UTC
- investigating Sep 08, 2025, 07:34 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Sep 08, 2025, 07:58 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice September 5, 2025 CorporateTube – CorporateTube is not available –
Started Sep 05, 2025, 10:15 AM UTC· resolved Sep 05, 2025, 10:15 AM UTC
- resolved Sep 09, 2025, 08:06 AM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. Due to very large amount of user we faced issue with autoscaling of CorporateTube and dependent systems. Issue was resolved during a day from total outage to partial degradation. Steps we took will improve reliability in case of the similar unprecedented loads as we had during this incident. The restored services are listed below: CorporateTube Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice September 3, 2025 VideoManager PRO – was not available –
Started Sep 03, 2025, 02:14 AM UTC· resolved Sep 03, 2025, 02:14 AM UTC
- resolved Sep 08, 2025, 11:40 AM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced glitch in our autoscaling infrastructure which was resolved in approx 10min. We are sorry for the inconvenience it caused. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice August 5, 2025 VMPro - Failure in upload –
Started Aug 05, 2025, 06:00 AM UTC· resolved Aug 05, 2025, 06:00 AM UTC
- resolved Aug 05, 2025, 07:55 AM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice June 19, 2025 Webcast - Login to Manager & Operator is not possible –
Started Jun 19, 2025, 09:00 AM UTC· resolved Jun 19, 2025, 09:00 AM UTC
- resolved Jun 19, 2025, 01:20 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the autoscalling module of movingimage Webcast which let to issues when a user tried to login to Webcast Manager or Operator. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Notice June 13, 2025 Services Disruption 10m VideoManager Pro, CorporateTube, Webcast, Analytics and 2 more
Started Jun 13, 2025, 12:30 PM UTC· resolved Jun 13, 2025, 12:40 PM UTC
- monitoring Jun 13, 2025, 12:30 PM UTC
Summary: Some of our services experienced a brief period of unavailability. During this time, users may have encountered connectivity issues or temporary service interruptions. Root Cause: The incident was triggered by an unexpected infrastructure event that temporarily impacted service capacity. Automated recovery mechanisms were engaged and normal operations resumed promptly. Resolution: Our engineering team continue to monitor the situation closely and services have since been fully restored now. We apologize for any inconvenience this may have caused and appreciate your continued trust.
- resolved Jun 13, 2025, 12:40 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team