movingimage Outage History

movingimage had 32 outages in the last 2 years totaling 6h 13m of downtime — averaging 1.3 incidents per month.

There were 32 movingimage outages since June 3, 2024 totaling 6h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.movingimage.com

Major October 21, 2024

Video Manager Pro intermittent video availability

Detected by Pingoru: Oct 21, 2024, 01:43 PM UTC
Resolved: Oct 21, 2024, 05:14 PM UTC
Duration: 3h 30m

Affected: VideoManager Pro

Timeline · 3 updates

investigating Oct 21, 2024, 01:43 PM UTC

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
investigating Oct 21, 2024, 01:57 PM UTC

The services are operational again, but we are still investigating the cause. When we have further information, we will post an update on the status page.
resolved Oct 21, 2024, 05:14 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 20, 2024

VideoManager Pro - playback of videos with geoblocking security policy

Detected by Pingoru: Aug 20, 2024, 01:51 PM UTC
Resolved: Aug 20, 2024, 02:16 PM UTC
Duration: 25m

Affected: VideoManager Pro

Timeline · 2 updates

investigating Aug 20, 2024, 01:51 PM UTC

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. Affected is VideoManager Pro playback of videos with a geo-blocking security policy. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
resolved Aug 20, 2024, 02:16 PM UTC

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major August 6, 2024

VMPro - Video display affected

Detected by Pingoru: Aug 06, 2024, 10:16 AM UTC
Resolved: Aug 06, 2024, 11:22 AM UTC
Duration: 1h 6m

Affected: VideoManager Pro

Timeline · 3 updates

identified Aug 06, 2024, 10:16 AM UTC

Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. No data was lost, and videos are yet playable, but not being displayed on the asset manager. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
monitoring Aug 06, 2024, 11:20 AM UTC

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
resolved Aug 06, 2024, 11:22 AM UTC

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice August 2, 2024

Webcast Manager Not Available

Detected by Pingoru: Aug 02, 2024, 10:30 AM UTC
Resolved: Jul 25, 2024, 08:47 AM UTC
Duration: —

Timeline · 1 update

resolved Aug 02, 2024, 10:30 AM UTC

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: - Webcast Manager Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice June 24, 2024

LSPRO Viewer not available

Detected by Pingoru: Jun 24, 2024, 03:32 PM UTC
Resolved: Jun 24, 2024, 03:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 24, 2024, 03:32 PM UTC

Description: This afternoon, we experienced a failure in our LSPRO viewer service, affecting a subset of users' ability to play videos. Our team identified and resolved the issue promptly. We apologize for any inconvenience this may have caused. Status: Resolved Impact: Users may have experienced interruptions or inability to view videos during this period. Resolution: The issue has been fixed and the service is fully operational. Next Steps: We are investigating the root cause to prevent future occurrences and enhance system reliability. Thank you for your patience and understanding.

Read the full incident report →

Minor June 13, 2024

Thumbnail generator not working

Detected by Pingoru: Jun 13, 2024, 06:23 AM UTC
Resolved: Jun 13, 2024, 06:53 AM UTC
Duration: 30m

Affected: VideoManager Pro

Timeline · 4 updates

investigating Jun 13, 2024, 06:23 AM UTC

We are currently investigating this issue.
identified Jun 13, 2024, 06:40 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 13, 2024, 06:52 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 13, 2024, 06:53 AM UTC

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major June 3, 2024

LiveStream Pro - using LsPro Manager

Detected by Pingoru: Jun 03, 2024, 12:47 PM UTC
Resolved: Jun 03, 2024, 01:27 PM UTC
Duration: 39m

Affected: LSPro

Timeline · 5 updates

investigating Jun 03, 2024, 12:47 PM UTC

Dear movingimage Users, We are investigating an issue that is affecting the movingimage LiveStream Pro Manager. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
investigating Jun 03, 2024, 12:47 PM UTC

We are continuing to investigate this issue.
identified Jun 03, 2024, 01:14 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 03, 2024, 01:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 03, 2024, 01:27 PM UTC

This incident has been resolved.

Read the full incident report →