movingimage experienced a major incident on October 8, 2026 affecting VideoManager Pro, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 08, 2026, 10:00 AM UTC
Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Oct 08, 2026, 10:11 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Oct 08, 2026, 11:01 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The disruption occurred during an update to our network routing infrastructure, when a configuration error caused connectivity problems and temporary service unavailability. To restore service, we reverted to our previous routing setup, and all affected services are now fully available again. The restored services are listed below. We apologize for any inconvenience this may have caused. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team