movingimage incident

VideoManager Pro – Thumbnail and video transcoding

Notice Resolved View vendor source →

movingimage experienced a notice incident on June 17, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 02:25 PM UTC
Resolved
Jun 17, 2026, 10:30 AM UTC
Duration
—
Detected by Pingoru
Jun 17, 2026, 02:25 PM UTC

Update timeline

  1. resolved Jun 17, 2026, 02:25 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the thumbnail creation and video transcoding in VideoManager Pro. For some videos no thumbnail could be generated or video transcoding failed. We have identified affected videos, triggered the transcoding and will also recover affected thumbnails. In case you need the thumbnail earlier you can always generate a new one manually, of course. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team