movingimage incident
VideoManager Pro – New Player: Playout not working
movingimage experienced a major incident on September 7, 2026 affecting VideoManager Pro, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 07, 2026, 08:52 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Sep 07, 2026, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 12:00 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team