Moveworks incident

SharePoint Online Knowledge ingestion Authentication Issues

Major Ongoing View vendor source →

Moveworks is currently experiencing a major incident affecting Connectors, which began 2d ago. The vendor's full update timeline is below.

Started
Aug 10, 2026, 01:41 PM UTC
Resolved
Ongoing
Duration
● 2d 5h
Detected by Pingoru
Aug 10, 2026, 01:41 PM UTC

Affected components

Connectors

Update timeline

  1. identified Aug 10, 2026, 01:41 PM UTC

    We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers. As an immediate workaround, please follow the SharePoint Online Azure App Registration guide. https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.