Mitratech Mineral Outage History

Started May 26, 2026, 04:26 PM UTC· resolved May 26, 2026, 10:59 PM UTC

1. investigating May 26, 2026, 04:26 PM UTC

   We are currently investigating an issue where emails are not being sent from the Mineral Platform. Our team is aware of the issue and is working to identify the cause and restore email delivery as quickly as possible. This may impact platform-generated emails, including welcome emails, password reset emails, notifications, and other automated messages. We will provide an update as soon as more information is available.

2. monitoring May 26, 2026, 05:24 PM UTC

   The issue affecting email delivery from the Mineral Platform has been resolved. Emails are now being sent as expected. Our team is continuing to monitor the platform to confirm email delivery remains stable.

3. monitoring May 26, 2026, 05:56 PM UTC

   We are continuing to monitor for any further issues.

4. resolved May 26, 2026, 10:59 PM UTC

   This incident has been resolved.

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Started Apr 01, 2026, 01:00 AM UTC· resolved Apr 01, 2026, 09:12 PM UTC

1. investigating Apr 01, 2026, 12:53 PM UTC

   We’re currently investigating reports of an issue affecting access to the ACA Reporting Tool. Some users may be unable to open the tool and may receive an error message. Our team is actively working to determine the cause and restore normal service as quickly as possible.

2. monitoring Apr 01, 2026, 05:44 PM UTC

   Our Engineering team has implemented a fix for the issue affecting access to the ACA Reporting Tool and is currently monitoring results. Users should now be able to access the tool normally. Impact: Customers who previously received an error message when attempting to access the ACA Reporting Tool should no longer encounter this issue.

3. monitoring Apr 01, 2026, 05:44 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Apr 01, 2026, 07:10 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Apr 01, 2026, 09:12 PM UTC

   This incident has been resolved.

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Started Feb 13, 2026, 09:47 PM UTC· resolved Mar 23, 2026, 04:30 PM UTC

1. investigating Feb 13, 2026, 09:47 PM UTC

   We're currently investigating reports of slowness and degraded performance within the ACA Reporting Tool. Some users may experience delays when generating reports, loading dashboards, or exporting data. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.

2. monitoring Feb 18, 2026, 08:01 PM UTC

   A fix has been applied, and performance is improving. We’ll continue monitoring until the service returns to normal.

3. monitoring Feb 19, 2026, 03:35 PM UTC

   To support growing usage, we increased the infrastructure with our platform provider to handle the increased load we have been seeing lately.

4. resolved Mar 23, 2026, 04:30 PM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 12:15 AM UTC· resolved Jan 06, 2026, 02:06 AM UTC

1. investigating Jan 06, 2026, 01:16 AM UTC

   Learn courses are currently unavailable due to a third-party vendor issue. We are actively working with the vendor to restore access as quickly as possible. We will provide updates as more information becomes available.

2. identified Jan 06, 2026, 01:31 AM UTC

   The vendor has shared that access should be restored within the next hour. Vendor-hosted Learn courses remain partially unavailable, while custom courses continue to function as expected. We’ll post another update once everything is back up.

3. resolved Jan 06, 2026, 02:06 AM UTC

   The vendor issue affecting access to vendor-hosted Learn courses has been resolved. Courses should now be accessible as expected. If you continue to experience any issues, please reach out to Support. Thank you for your patience.

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Started Nov 26, 2025, 06:00 PM UTC· resolved Nov 26, 2025, 09:32 PM UTC

1. identified Nov 26, 2025, 06:53 PM UTC

   We are experiencing an issue when launching Learn courses published by HSI. Users may see a 500 server error and cannot start or complete these courses. Our vendor and the HSI publisher are working on a resolution. We will provide updates as more information becomes available.

2. resolved Nov 26, 2025, 09:32 PM UTC

   Our vendor has confirmed that the issue affecting HSI course launches has been resolved. Next Steps: If any users continue to experience problems launching HSI courses, please log a Technical Support ticket so our team can assist.

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Started Nov 18, 2025, 01:47 PM UTC· resolved Nov 18, 2025, 07:33 PM UTC

1. identified Nov 18, 2025, 01:47 PM UTC

   We are currently seeing issues due to the ongoing incident with Cloudflare. This can be monitored via Cloudflare's status page: https://www.cloudflarestatus.com/

2. monitoring Nov 18, 2025, 02:52 PM UTC

   With the fix that Cloudflare implemented, we are getting reports that full functionality is returning to the Mineral platform. We will continue to monitor for any lingering issues.

3. resolved Nov 18, 2025, 07:33 PM UTC

   This incident is now resolved.

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Started Nov 12, 2025, 12:11 AM UTC· resolved Nov 12, 2025, 03:58 PM UTC

1. investigating Nov 12, 2025, 12:11 AM UTC

   We’re aware of an issue preventing some users from opening the Mitratech Ethics Hotline directly from the Mineral Platform. Instead of opening in a new tab, a login screen may appear. ' Our Engineering team is investigating the cause. Updates will be shared as soon as they are available.

2. investigating Nov 12, 2025, 02:26 PM UTC

   We are still currently investigating the Mitratech Ethics Hotline access issue. Some users may continue to see a login screen when opening the hotline from the Mineral Platform. Our teams are actively working to identify the cause and restore normal access. Another update will be shared as soon as more information is available.

3. identified Nov 12, 2025, 03:54 PM UTC

   The issue has been identified and a fix is being implemented.

4. resolved Nov 12, 2025, 03:58 PM UTC

   The Mitratech Ethics Hotline access issue has been resolved. We will continue to monitor system performance to ensure stability.

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Started Oct 29, 2025, 05:08 PM UTC· resolved Oct 29, 2025, 08:49 PM UTC

1. identified Oct 29, 2025, 05:08 PM UTC

   We are currently experiencing an issue affecting Partner Enablement. This is due to degraded performance across Microsoft Azure resources globally. Our backend provider is aware of the problem and is actively working on a resolution. We are monitoring the situation and will provide an update as soon as service is restored or new information becomes available.

2. monitoring Oct 29, 2025, 06:41 PM UTC

   Microsoft has identified the root cause of the issue as a faulty DNS configuration and is currently working to revert the changes. This has led to widespread service disruptions across Microsoft Azure resources. We are continuing to monitor the situation and will notify users once the Partner Enablement system is back up and fully operational.

3. monitoring Oct 29, 2025, 08:48 PM UTC

   Microsoft has identified and resolved the DNS configuration issue that caused widespread service disruptions across Microsoft Azure resources. The Partner Enablement system is now fully operational. We appreciate your patience while we worked to restore service. If you continue to experience any issues, please reach out to our Technical Support team for assistance.

4. resolved Oct 29, 2025, 08:49 PM UTC

   This incident has been resolved.

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Started Jul 24, 2025, 01:37 PM UTC· resolved Jul 24, 2025, 04:06 PM UTC

1. investigating Jul 24, 2025, 01:38 PM UTC

   Some users may be unable to launch Learn training courses delivered through our third-party content vendor, OpenSesame. This issue only affects courses hosted by OpenSesame. We are investigating the issue and are actively working with OpenSesame to resolve it. You can also check OpenSesame’s status page for updates: https://status.opensesame.com/ Thank you for your patience while we collaborate with our vendor to restore full course access.

2. monitoring Jul 24, 2025, 03:09 PM UTC

   Our vendor, OpenSesame, has implemented a change and is actively monitoring the results. This issue affected users attempting to launch and play Learn courses hosted through OpenSesame. We are continuing to monitor the situation closely and will provide further updates as we confirm stability. For vendor-specific status information, please visit the OpenSesame status page: https://status.opensesame.com/

3. resolved Jul 24, 2025, 04:06 PM UTC

   Our vendor, OpenSesame, has confirmed that all services have been fully restored. Learn courses that were previously unavailable due to this issue should now launch and play as expected. We appreciate your patience during this time. You can view the vendor's final status at: https://status.opensesame.com/

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Started Jun 26, 2025, 03:00 PM UTC· resolved Jun 30, 2025, 02:21 PM UTC

1. investigating Jun 27, 2025, 06:13 PM UTC

   Impact: The Partner Value Report is currently unavailable due to a technical issue. Users may experience issues accessing or generating reports at this time. Our team is actively working to resolve the issue and restore access as quickly as possible. Important Note: Please refrain from re-running the report. Any attempts made while the service is offline will be queued and processed once the system is restored. This may result in duplicate reports. We appreciate your patience and will provide updates here as we make progress.

2. identified Jun 27, 2025, 06:15 PM UTC

   Our engineering team has identified the issue impacting the Partner Value Report. The team is still actively working on a resolution to restore full functionality as soon as possible.

3. identified Jun 29, 2025, 07:30 PM UTC

   Our engineering team continues to actively investigate and work toward a resolution. Restoring full functionality remains our top priority, and we are committed to resolving this as quickly as possible. Reminder: Please avoid re-running Partner Value Reports at this time. Any attempts made during the outage will queue automatically and may result in duplicate reports once service is restored.

4. resolved Jun 30, 2025, 02:21 PM UTC

   The technical issue affecting the Partner Value Report has been resolved. Report functionality has been fully restored, and users can now generate and access reports as expected. Next Steps: If you attempted to run a report during the outage, please check for duplicate reports that may have been queued during that time. I appreciate your patience while we worked to restore service. If you continue to experience issues, please get in touch with our Technical Support team.

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Started Apr 23, 2025, 04:31 PM UTC· resolved Apr 25, 2025, 05:33 PM UTC

1. investigating Apr 23, 2025, 04:31 PM UTC

   We’re currently investigating an issue where users are receiving a 403 Internal Access Only error when accessing In Progress courses. Our Engineering team has already resolved over 1,400 cases, but is aware there may still be a few lingering issues. We’re actively working to identify and resolve any remaining instances. We’ll provide an update as soon as more information becomes available.

2. investigating Apr 23, 2025, 11:59 PM UTC

   We are continuing to investigate the issue. Our team is actively working to identify the root cause and will provide another update as soon as more information becomes available. We appreciate your patience as we work to resolve this incident.

3. identified Apr 24, 2025, 02:11 PM UTC

   Our Engineering team has identified the root cause of the issue and applied a fix to all reported cases. Additionally, they proactively resolved 65 additional instances detected during the investigation. We believe this has addressed the issue for all affected users.

4. monitoring Apr 24, 2025, 02:12 PM UTC

   Our Engineering team is actively monitoring system performance to ensure the issue remains resolved. The support ticket will remain open throughout the day if any additional cases are reported. We will provide a final update once we confirm stability.

5. resolved Apr 25, 2025, 05:33 PM UTC

   We continued monitoring the platform after the fix was applied and have not received any new reports of the issue. Based on system stability and the absence of additional cases, we are marking this issue as resolved. Thank you for your patience and understanding while we worked through this.

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