Known Course Error – 403 Internal Access Only

Update timeline

1. investigating Apr 23, 2025, 04:31 PM UTC

   We’re currently investigating an issue where users are receiving a 403 Internal Access Only error when accessing In Progress courses. Our Engineering team has already resolved over 1,400 cases, but is aware there may still be a few lingering issues. We’re actively working to identify and resolve any remaining instances. We’ll provide an update as soon as more information becomes available.

2. investigating Apr 23, 2025, 11:59 PM UTC

   We are continuing to investigate the issue. Our team is actively working to identify the root cause and will provide another update as soon as more information becomes available. We appreciate your patience as we work to resolve this incident.

3. identified Apr 24, 2025, 02:11 PM UTC

   Our Engineering team has identified the root cause of the issue and applied a fix to all reported cases. Additionally, they proactively resolved 65 additional instances detected during the investigation. We believe this has addressed the issue for all affected users.

4. monitoring Apr 24, 2025, 02:12 PM UTC

   Our Engineering team is actively monitoring system performance to ensure the issue remains resolved. The support ticket will remain open throughout the day if any additional cases are reported. We will provide a final update once we confirm stability.

5. resolved Apr 25, 2025, 05:33 PM UTC

   We continued monitoring the platform after the fix was applied and have not received any new reports of the issue. Based on system stability and the absence of additional cases, we are marking this issue as resolved. Thank you for your patience and understanding while we worked through this.