Resolved after 3 hours 32 minutes, affecting Learn, on November 26, 2025.
Our vendor has confirmed that the issue affecting HSI course launches has been resolved. Next Steps: If any users continue to experience problems launching HSI courses, please log a Technical Support ticket so our team can assist.
Affected components
Update timeline
- identified Nov 26, 2025, 06:53 PM UTC
We are experiencing an issue when launching Learn courses published by HSI. Users may see a 500 server error and cannot start or complete these courses. Our vendor and the HSI publisher are working on a resolution. We will provide updates as more information becomes available.
- resolved Nov 26, 2025, 09:32 PM UTC
Our vendor has confirmed that the issue affecting HSI course launches has been resolved. Next Steps: If any users continue to experience problems launching HSI courses, please log a Technical Support ticket so our team can assist.
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