- Detected by Pingoru
- Apr 30, 2026, 05:23 PM UTC
- Resolved
- May 01, 2026, 05:27 PM UTC
- Duration
- 1d
Affected: Consumer App - Other Partner Integrations
Timeline · 3 updates
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investigating Apr 30, 2026, 05:23 PM UTC
We are currently investigating reports of errors when sending documents via IMM. We will provide updates as additional information becomes available.
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identified Apr 30, 2026, 05:39 PM UTC
We have identified the cause of the issue impacting the IMM RTS eSignature integration. A fix for this issue will be deployed to all shared Production environments after business hours today. We will continue to share updates as progress.
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resolved May 01, 2026, 05:27 PM UTC
This issue has been resolved, and all services are operating normally. Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 04:52 PM UTC
- Resolved
- May 01, 2026, 01:07 AM UTC
- Duration
- 8h 14m
Affected: Partner Connect Data Refresh
Timeline · 4 updates
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identified Apr 30, 2026, 04:52 PM UTC
A data refresh delay affecting Partner Connect vendors has been identified. Our team is investigating and working toward resolution. We apologize for any inconvenience this may have caused.
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identified Apr 30, 2026, 04:53 PM UTC
We are continuing to work on a fix for this issue.
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identified Apr 30, 2026, 05:53 PM UTC
We have identified the cause and are rerunning subsequent pipelines. This is estimated to be completed in 4- 6 hours. We apologize for the inconvenience caused to your downstream processes.
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resolved May 01, 2026, 01:07 AM UTC
The pipeline refresh has completed successfully, and all Partner Connect data is now fully up to date for affected partners. Our team will continue monitoring the pipeline to ensure the next scheduled refresh runs as expected. At this time, no further issues are anticipated. We appreciate your patience while we worked through this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 05:06 PM UTC
- Resolved
- Apr 28, 2026, 03:09 PM UTC
- Duration
- 22h 2m
Affected: InstaScreen Operational Status
Timeline · 3 updates
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investigating Apr 27, 2026, 05:06 PM UTC
We are currently investigating this issue.
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identified Apr 27, 2026, 06:06 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Apr 28, 2026, 03:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 02:17 PM UTC
- Resolved
- Apr 27, 2026, 08:19 PM UTC
- Duration
- 6h 1m
Affected: OpenCloseMortgage Credit Link Credit IntegrationsConsumer App Credit ReportsMortgage App Integrations
Timeline · 4 updates
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identified Apr 27, 2026, 02:17 PM UTC
Dear Clients, We are aware of the tax transcripts link not connecting to the IRS portal. We advise contacting your IRS rep to register the new Meridianlink IPs.
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identified Apr 27, 2026, 03:11 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Apr 27, 2026, 05:52 PM UTC
We are observing some transcripts completing and waiting on the CRAs to confirm.
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resolved Apr 27, 2026, 08:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 01:57 PM UTC
- Resolved
- Apr 23, 2026, 06:35 PM UTC
- Duration
- 4h 37m
Affected: Data Connect Operational StatusData Connect Refresh Status
Timeline · 2 updates
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investigating Apr 23, 2026, 01:57 PM UTC
We want to inform you that we are currently experiencing an issue with our data refresh pipeline, which may impact your ability to extract yesterdays data. Our engineering team is actively working to resolve the issue as quickly as possible. Clients may notice multiple extractions for 4/22 (Clients on the earlier pull cycle) - 4/23 (clients on the default pull cycle) or missing data. We will notify you as soon as the pipeline is fixed and it is safe to re-run your process via the Meridianlink Status Page ( ) and email. We appreciate your patience and understanding in the meantime. Please don’t hesitate to reach out if you have any questions or need further assistance.
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resolved Apr 23, 2026, 06:35 PM UTC
We’re happy to share that the data refresh pipeline issue referenced earlier has been resolved. Our engineering team has completed a successful refresh, and data is now available for the clients who were previously impacted by missing or incomplete data. Clients who experienced missing data may now re‑run their extraction processes.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 09:19 PM UTC
- Resolved
- Apr 22, 2026, 11:04 PM UTC
- Duration
- 1h 45m
Affected: Mortgage Credit Link Credit IntegrationsConsumer App Credit ReportsMortgage App Integrations
Timeline · 7 updates
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investigating Apr 22, 2026, 09:19 PM UTC
We are getting reports of SYSTEM_UNAVAILABLE errors impacting Experian services. We will continue to share updates as we receive additional information.
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investigating Apr 22, 2026, 09:41 PM UTC
We are getting reports of SYSTEM_UNAVAILABLE errors impacting Experian services. We will continue to share updates as we receive additional information.
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identified Apr 22, 2026, 09:53 PM UTC
Experian is currently investigating reports of consumer credit pull failures impacting multiple clients, where requests are returning a TCP SYSTEM UNAVAILABLE error. Their teams are actively reviewing service health and will provide updates on impact and restoration as soon as possible. We will continue to share updates as we receive additional information.
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identified Apr 22, 2026, 10:07 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Apr 22, 2026, 10:31 PM UTC
We are no longer observing Experian submission errors. We keep monitoring.
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monitoring Apr 22, 2026, 10:35 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 22, 2026, 11:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 06:45 PM UTC
- Resolved
- Apr 22, 2026, 03:18 PM UTC
- Duration
- 20h 32m
Affected: Data Refresh
Timeline · 2 updates
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investigating Apr 21, 2026, 06:45 PM UTC
We are experiencing a temporary data refresh delay. The technical team is actively working on the issue and we will share an update as soon as it’s resolved.
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resolved Apr 22, 2026, 03:18 PM UTC
The issue affecting Insight data refresh has been resolved, and all services are operating normally. Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 04:01 PM UTC
- Resolved
- Apr 16, 2026, 05:30 PM UTC
- Duration
- 1h 29m
Affected: Mortgage AccessOpenClose Pricing Engine (PriceMyLoan)Mortgage App Pricing Engine (PML)
Timeline · 2 updates
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investigating Apr 16, 2026, 04:01 PM UTC
The PriceMyLoan team is experiencing an issue with the PCB (Plains Commerce Bank) Wholesale rate sheet and has not yet been able to load those rates into PML. The team is working to resolve the issue.
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resolved Apr 16, 2026, 05:30 PM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 11:12 AM UTC
- Resolved
- Apr 16, 2026, 12:51 PM UTC
- Duration
- 1h 38m
Affected: Data RefreshInsight for Consumer and Opening
Timeline · 2 updates
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identified Apr 16, 2026, 11:12 AM UTC
Our team has identified the root cause of this morning’s data refresh delay affecting the Insight Consumer and Opening data source. We are actively deploying a fix and expect data refreshes to complete by 2:00 PM EST. We sincerely apologize for the inconvenience this may cause and appreciate your patience as we work to restore normal processing.
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resolved Apr 16, 2026, 12:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 09:59 PM UTC
- Resolved
- Apr 17, 2026, 04:54 PM UTC
- Duration
- 7d 18h
Affected: Mortgage App Integrations
Timeline · 5 updates
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investigating Apr 09, 2026, 09:59 PM UTC
Dear Valued clients, We have several clients reporting for ComplianceEagle where an authorization error is occurring. This is inconsistent as some credentials will work for the automated request while some will work for manual request and some will not work at all. Our internal teams are investigating this issue. We will provide another update in 30 minutes. Thank you for your patience. Meridianlink Mortgage Team
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investigating Apr 09, 2026, 10:16 PM UTC
We are still investigating this issue and will provide an update as soon as we hear from our internal teams.
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investigating Apr 09, 2026, 11:07 PM UTC
We are still investigating this issue and will provide an update as soon as we hear from our internal teams.
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identified Apr 10, 2026, 10:18 AM UTC
The Compliance Eagle credentials issue has been identified, and we are validating our solution. We will provide another update as soon as we have additional information.
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resolved Apr 17, 2026, 04:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 02:24 PM UTC
- Resolved
- Apr 06, 2026, 04:30 PM UTC
- Duration
- 2h 6m
Affected: OpenCloseMortgage AccessMortgage App Pricing Engine (PML)
Timeline · 2 updates
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investigating Apr 06, 2026, 02:24 PM UTC
Due to FHLMC (Freddie Mac) updating their rate sheet structure, PriceMyLoan is delayed in updating FHLMC rates this morning. As soon as rates have been updated, we will let you know.
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resolved Apr 06, 2026, 04:30 PM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 07:42 PM UTC
- Resolved
- Apr 01, 2026, 08:04 PM UTC
- Duration
- 22m
Affected: Insight Operational Status
Timeline · 2 updates
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investigating Apr 01, 2026, 07:42 PM UTC
We are currently investigating reports of errors when trying to load Dashboards affecting ML Consumer/Opening. Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available. Next update: As soon as we have more details.
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resolved Apr 01, 2026, 08:04 PM UTC
The issue affecting the Dashboards has been resolved, and all services are operating normally. Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 03:56 PM UTC
- Resolved
- Apr 01, 2026, 06:34 PM UTC
- Duration
- 2h 38m
Affected: Consumer App - Other Partner Integrations
Timeline · 2 updates
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identified Apr 01, 2026, 03:56 PM UTC
We have identified the cause of the issue impacting Experian Autocheck, and confirmed it is related to a third‑party vendor dependency. As a result, Experian shared that several accounts are currently being locked. Experian is actively working toward a resolution. At this time, there is no estimated time of restoration, and there is no visibility into all impacted accounts for a bulk unlock. If your account is locked, Experian has advised the following options to request an unlock (you will need your Experian ID): - Call Experian Customer Support at 888‑409‑2204 and request an account unlock - Email [email protected] with your Experian ID and a request for account unlock We will continue to share updates as additional information becomes available.
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resolved Apr 01, 2026, 06:34 PM UTC
We received confirmation from Experian that the issue affecting Autocheck has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 03:18 PM UTC
- Resolved
- Mar 30, 2026, 03:48 PM UTC
- Duration
- 29m
Affected: OpenCloseMortgage AccessOpenClose Pricing Engine (PriceMyLoan)Mortgage App Pricing Engine (PML)
Timeline · 3 updates
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investigating Mar 30, 2026, 03:18 PM UTC
FHLMC (Freddie Mac) has reported that they are experiencing an issue, so they are unable to send us this morning's rate sheet. As soon as FHLMC has resolved this issue, we will update you. FHLMC reported to us: "Loan Selling Advisor Cash and Guarantor Pricing APIs (and GUI) We are currently experiencing an issue with Loan Selling Advisor impacting pricing and committing activities for both Cash and Guarantor contracts. Our technical teams are actively working to resolve this matter, and we apologize for any inconvenience. For questions, email [email protected]"
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monitoring Mar 30, 2026, 03:30 PM UTC
FHLMC has reported to us that the issue is resolved on their end. Our rates team is currently verifying that they are able to receive the FHLMC rate sheet.
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resolved Mar 30, 2026, 03:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 01:44 PM UTC
- Resolved
- Mar 25, 2026, 01:58 PM UTC
- Duration
- 14m
Affected: Mortgage App LOS
Timeline · 3 updates
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investigating Mar 25, 2026, 01:44 PM UTC
The Order Credit Screen was updated and is not allowing Credit to be Ordered and is requiring DU credentials to be entered. The Development Team is actively working to resolve this issue.
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monitoring Mar 25, 2026, 01:46 PM UTC
Fix for this has been pushed out.
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resolved Mar 25, 2026, 01:58 PM UTC
The Order Credit Screen issue has now been fixed.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 06:01 PM UTC
- Resolved
- Mar 12, 2026, 09:40 PM UTC
- Duration
- 3h 39m
Affected: Mortgage App EDocs
Timeline · 4 updates
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investigating Mar 12, 2026, 06:01 PM UTC
We are currently investigating this issue.
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identified Mar 12, 2026, 06:43 PM UTC
The issue has been identified and a fix is being implemented. In the meantime, users have reported that switching to an alternative browser, such as Microsoft Edge, is working as an effective temporary workaround.
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monitoring Mar 12, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 12, 2026, 09:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 07, 2026, 03:26 PM UTC
- Resolved
- Mar 07, 2026, 05:26 PM UTC
- Duration
- 2h
Affected: Consumer App Credit Reports
Timeline · 4 updates
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investigating Mar 07, 2026, 03:26 PM UTC
We are currently investigating an issue being reporting by clients not being able to process TransUnion Credit Pulls. We will keep you update as we learn more via our investigation with TransUnion.
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identified Mar 07, 2026, 04:56 PM UTC
TransUnion is aware of an active incident and support teams are engaged and working towards resolution.
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monitoring Mar 07, 2026, 05:11 PM UTC
TransUnion has made changes to address the issue. We are seeing applications processing normally now. We'll monitor for a bit to confirm that we don't see any continuing issues.
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resolved Mar 07, 2026, 05:26 PM UTC
This issue is confirmed to be resolved. Systems are all functioning normally.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 03:52 PM UTC
- Resolved
- Mar 05, 2026, 10:15 PM UTC
- Duration
- 6h 22m
Affected: Portal App Operational Status
Timeline · 3 updates
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identified Mar 05, 2026, 03:52 PM UTC
Our technical teams are aware of the issue reported that required custom questions are being submitted to ML Consumer/Opening from ML Portal as blank responses. We have identified the issue and are working on a hotfix. Expectation is to see little to no downtime on the ML Portal side when the fix gets pushed thru.
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monitoring Mar 05, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 05, 2026, 10:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 04:18 PM UTC
- Resolved
- Feb 26, 2026, 01:50 AM UTC
- Duration
- 9h 31m
Affected: OpenCloseMortgage AccessMortgage App Pricing Engine (PML)
Timeline · 6 updates
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investigating Feb 25, 2026, 04:18 PM UTC
The pricing engine, PriceMyLoan, is experiencing rate sheet processing delays. Our engineers are looking into the issue. This impacts rates for customers using pricing in the following products: MeridianLink Mortgage, Mortgage Access, OpenClose.
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identified Feb 25, 2026, 05:23 PM UTC
The reason for the processing delay has been identified, so we are manually processing rates. Publishing of rates is currently a work in progress. As soon as we have more information, we will update you.
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identified Feb 25, 2026, 06:50 PM UTC
Our engineers are actively working on a fix to restore automated processing of rates and eliminate the need for manual handling. Progress is being made, and we will share another update once additional details are available.
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identified Feb 25, 2026, 08:36 PM UTC
The rates team has continued to process rates manually while the engineers are working to deploy a fix to the automated process. Progress is being made, and we will share another update once additional details are available.
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identified Feb 25, 2026, 10:17 PM UTC
The rates team has successfully completed manual processing of today’s rates for all eligible rate sheets. Meanwhile, the engineering team is deploying a hotfix to restore the automated process. We will continue to keep you informed and will provide another update as soon as more details are available.
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resolved Feb 26, 2026, 01:50 AM UTC
Resolved: As of 3:30 PM PT, our engineers have resolved this issue. Automated rate sheet loading is now functioning as expected, and we will continue to closely monitor performance. At this time, the incident is considered resolved. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 11:11 PM UTC
- Resolved
- Feb 24, 2026, 03:15 PM UTC
- Duration
- 16h 4m
Affected: Consumer App Fraud Prevention Vendors
Timeline · 3 updates
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investigating Feb 23, 2026, 11:11 PM UTC
We are currently receiving reports of a PreciseID error that is preventing requests from being processed. Experian is experiencing technical issues on their end. We will provide updates as they become available.
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monitoring Feb 24, 2026, 12:37 AM UTC
Experian provided the following update: We have started to see some alleviation, and our teams are actively working to ensure the issue is fully resolved.
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resolved Feb 24, 2026, 03:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 05:11 PM UTC
- Resolved
- Feb 17, 2026, 06:20 PM UTC
- Duration
- 1h 9m
Affected: Consumer App Operational Status
Timeline · 2 updates
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investigating Feb 17, 2026, 05:11 PM UTC
We received alerts of slowness on the Secure production environment. Autoscaling was activated and performance has improved. We are continuing to monitor response times.
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resolved Feb 17, 2026, 06:20 PM UTC
This incident has been resolved.
Read the full incident report →
Critical February 12, 2026 - Detected by Pingoru
- Feb 12, 2026, 02:38 PM UTC
- Resolved
- Feb 12, 2026, 04:20 PM UTC
- Duration
- 1h 41m
Affected: Insight Operational Status
Timeline · 2 updates
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investigating Feb 12, 2026, 02:38 PM UTC
We are aware of an issue impacting Insight at this time. Users may experience “Access Rights” errors when loading dashboards and may notice missing base dashboards. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause.
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resolved Feb 12, 2026, 04:20 PM UTC
The issue impacting Insight has been resolved. Please log out and log back in for the changes to take effect. We apologize for the inconvenience and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 07, 2026, 04:13 PM UTC
- Resolved
- Feb 07, 2026, 04:26 PM UTC
- Duration
- 12m
Affected: DecisionLender4 App Operational Status
Timeline · 4 updates
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investigating Feb 07, 2026, 04:13 PM UTC
Multiple clients are experiencing access issues, with the applications resulting in 504 Gateway Time‑Out errors.
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identified Feb 07, 2026, 04:13 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 07, 2026, 04:14 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 07, 2026, 04:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 03:13 PM UTC
- Resolved
- Feb 06, 2026, 08:48 PM UTC
- Duration
- 5h 34m
Affected: DecisionLender4 App Operational Status
Timeline · 3 updates
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investigating Feb 06, 2026, 03:13 PM UTC
Multiple clients are experiencing access issues, with the application spinning and resulting in 504 Gateway Time‑Out errors.
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monitoring Feb 06, 2026, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 06, 2026, 08:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 03:21 PM UTC
- Resolved
- Feb 05, 2026, 07:27 PM UTC
- Duration
- 4h 5m
Affected: DecisionLender4 App Operational Status
Timeline · 4 updates
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investigating Feb 05, 2026, 03:21 PM UTC
We are currently experiencing an issue with DL4 Production resulting in a 504 Gateway Time‑Out error.
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monitoring Feb 05, 2026, 03:49 PM UTC
An update has been completed, and servers appear to be healthy now. We are continuing to monitor. If you are still experiencing issues please reach out to the Support team. Thanks,
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investigating Feb 05, 2026, 07:27 PM UTC
We are continuing to investigate this issue.
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resolved Feb 05, 2026, 07:27 PM UTC
This incident has been resolved.
Read the full incident report →
