MeridianLink incident

ML Consumer/Opening - Errors when sending documents via IMM

Major Resolved View vendor source →

MeridianLink experienced a major incident on April 30, 2026 affecting Consumer App - Other Partner Integrations, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 05:23 PM UTC
Resolved
May 01, 2026, 05:27 PM UTC
Duration
1d
Detected by Pingoru
Apr 30, 2026, 05:23 PM UTC

Affected components

Consumer App - Other Partner Integrations

Update timeline

  1. investigating Apr 30, 2026, 05:23 PM UTC

    We are currently investigating reports of errors when sending documents via IMM. We will provide updates as additional information becomes available.

  2. identified Apr 30, 2026, 05:39 PM UTC

    We have identified the cause of the issue impacting the IMM RTS eSignature integration. A fix for this issue will be deployed to all shared Production environments after business hours today. We will continue to share updates as progress.

  3. resolved May 01, 2026, 05:27 PM UTC

    This issue has been resolved, and all services are operating normally. Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.