MeridianLink incident

Decision Lender 4 Production– Reports Sitting in a Queued Status

Major Resolved View vendor source →

MeridianLink experienced a major incident on May 19, 2026 affecting DecisionLender4 App Operational Status, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 02:13 PM UTC
Resolved
May 19, 2026, 02:35 PM UTC
Duration
21m
Detected by Pingoru
May 19, 2026, 02:13 PM UTC

Affected components

DecisionLender4 App Operational Status

Update timeline

  1. investigating May 19, 2026, 02:13 PM UTC

    All reports requested today are currently stuck in a Queued (Runnable on batch) status and are not progressing to completion.

  2. identified May 19, 2026, 02:21 PM UTC

    IT have identified the issue and recovered the database. Reports that were previously requested may have encountered errors; however, the issue has been resolved. New report requests should now generate successfully.

  3. monitoring May 19, 2026, 02:22 PM UTC

    A fix has been implemented, and report generation is now functioning as expected. We are actively monitoring to ensure continued stability. We recommend submitting a new report to confirm successful processing.

  4. resolved May 19, 2026, 02:35 PM UTC

    This issue has been resolved and confirmed.