MeridianLink incident
ML Consumer/Opening - LIVE.CONSUMER server performance issues
MeridianLink experienced a major incident on May 11, 2026 affecting Consumer App Operational Status, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 06:04 PM UTC
The live.consumer production environment is experiencing performance issues. Our teams are actively working on a resolution and taking steps to restore normal operation. This is our top priority and we will continue to share updates as progress.
- monitoring May 11, 2026, 06:33 PM UTC
Live.consumer server should be back up and responsive. We will continue monitoring and provide confirmation once the incident is fully resolved.
- monitoring May 11, 2026, 07:10 PM UTC
The live.consumer server has been restored, though it is currently experiencing performance degradation. Our technical team is actively investigating the issue and implementing measures to address the latency. During this period, please refrain from repeating the same action multiple times, as doing so may contribute to additional slowness. We continue to monitor the environment closely to ensure overall stability.
- monitoring May 11, 2026, 07:26 PM UTC
Performance on the live.consumer environment has returned to normal operating levels. We will continue to monitor the system closely to ensure ongoing stability. Thank you for your patience.
- resolved May 11, 2026, 10:15 PM UTC
The issue has been resolved, and all services are operating normally. Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.