Mendix Portal Hotfix
Affected: Licensing Service
Timeline · 2 updates
- identified Dec 24, 2025, 10:59 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 24, 2025, 10:59 AM UTC
This incident has been resolved.
Mendix Outage History
Mendix degraded · 1 active incident View live status →Mendix had 47 outages in the last 2 years totaling 1347h 4m of downtime — averaging 1.9 incidents per month.
There were 47 Mendix outages since September 3, 2025 totaling 1347h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Mendix Webhooks degraded performance
Affected: Pipeline PortalWebhooks
Timeline · 8 updates
- investigating Dec 10, 2025, 06:04 AM UTC
We are investigating an issue with Webhook Portal's Test Webhook functionality. Customers may experience degraded performance. This incident will be updated in 1 hour, or as events warrant.
- investigating Dec 10, 2025, 06:05 AM UTC
We are continuing to investigate this issue.
- investigating Dec 16, 2025, 02:36 PM UTC
We are continuing to investigate issue with Webhook Portal's degraded performance
- investigating Dec 24, 2025, 12:36 PM UTC
We are continuing to investigate issue with Webhook Portal's degraded performance
- investigating Dec 30, 2025, 10:42 AM UTC
We are continuing to investigate this issue.
- investigating Dec 30, 2025, 11:59 AM UTC
Webhooks functionality is working as expected now. However, some customers are getting errors while testing the webhook through test Webhook functionality.
- identified Dec 30, 2025, 12:19 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 08, 2026, 07:57 AM UTC
This incident has been resolved.
Mendix pipelines degraded performance
Affected: Pipeline Portal
Timeline · 3 updates
- investigating Dec 09, 2025, 06:46 PM UTC
We are investigating an incident with pipelines component. Customers may experience slow responses This incident will be updated in 1 hour, or as events warrant.
- monitoring Dec 10, 2025, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 02:23 PM UTC
This incident has been resolved.
Exams reduced functionality
Affected: Academy
Timeline · 2 updates
- investigating Dec 05, 2025, 10:01 AM UTC
We noticed a strange behavior in Academy, only taking an exam is affected. We are currently investigating the issue.
- resolved Dec 05, 2025, 10:04 AM UTC
The incident has been identified and resolved.
Mendix Cloud EU: AWS Frankfurt 2 reduced performance
Affected: Mendix Cloud EU (Frankfurt 2)
Timeline · 4 updates
- investigating Nov 17, 2025, 09:22 AM UTC
We are currently experiencing reduced performance and increased error rates in Mendix Cloud EU: AWS Frankfurt 2. The teams are working on resolving it.
- identified Nov 17, 2025, 09:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 17, 2025, 10:00 AM UTC
A fix has been implemented, and we see a decrease in error rates. We will keep monitoring the issue, and later share an explanation of the situation and how we will do better in the future. Apologies for the problems this has caused.
- resolved Nov 17, 2025, 11:14 AM UTC
This incident has been resolved.
Issue with Runtime Licenses in Private Cloud
Affected: Mendix on Kubernetes
Timeline · 6 updates
- investigating Nov 07, 2025, 12:03 PM UTC
For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode
- identified Nov 07, 2025, 12:04 PM UTC
We have identified the fix and currently working on deploying the fix in the Mendix on Kubernetes Portal.
- identified Nov 07, 2025, 12:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 07, 2025, 12:42 PM UTC
The fix is available. We have added a new option "Enable Fallback License" in the Environment details page. By default, its disabled. You can enable this feature, only when you have operator 2.24.0 and above. Once enabled, If an environment fails to communicate with the licensing server, it will use the fallback license instead of switching into Trial mode.
- monitoring Nov 10, 2025, 09:57 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2025, 10:28 AM UTC
This incident has been resolved.
Software Composition missing components list
Affected: Software Composition
Timeline · 2 updates
- investigating Oct 31, 2025, 10:58 AM UTC
We have observed missing list of components for the build packages. The team is busy working on a fix.
- resolved Oct 31, 2025, 06:16 PM UTC
Incident has been resolved. Components should be available again for all users.
DNS issues in subset of Mendix Cloud regions
Affected: Mendix Cloud US-EastMendix Cloud Asia Pacific (Tokyo)Mendix Cloud US-WestMendix Cloud Asia Pacific (Sydney)Mendix Cloud Canada (Central)Mendix Cloud Asia Pacific (Singapore)Mendix Cloud Asia Pacific (Mumbai)Mendix Cloud Middle East (Bahrain)Mendix Cloud Africa (Cape Town)Mendix Cloud Middle East (UAE)Mendix Cloud South America (São Paulo)Mendix Cloud Asia Pacific (Osaka)Mendix Cloud Asia Pacific (Seoul)Mendix Cloud Asia Pacific (Jakarta)
Timeline · 4 updates
- investigating Oct 28, 2025, 10:58 AM UTC
We've identified an issue impacting DNS resolution in a subset of our clusters. Our team are currently working with the highest priority to investigate the root cause and implement a fix.
- identified Oct 28, 2025, 11:11 AM UTC
Our teams have identified the issue and are currently working on a fix. At this moment only custom domains are affected, so we advise not to change custom domains for environments.
- monitoring Oct 28, 2025, 11:20 AM UTC
We're pleased to inform you that our engineering teams have successfully implemented a fix for the DNS resolution issue we've been experiencing. We are now actively monitoring our systems to ensure full restoration of service and stability across all affected areas. We sincerely apologize for any disruption, inconvenience, or impact on your operations caused by this incident. We truly appreciate your patience and understanding as we navigated these challenges.
- resolved Oct 28, 2025, 01:06 PM UTC
Following our last update, continuous monitoring has shown no recurrence of issues related to the DNS issues. This incident is now resolved. We appreciate your patience and understanding throughout this process.
Apps unreachable in Frankfurt and US East
Affected: Mendix Cloud US-EastMendix Cloud DeploymentMendix Cloud EU (Frankfurt)Partner Cloud Deployment SAP CloudAcademyMendix Cloud Dedicated EU (Frankfurt) SierraMendix Cloud EU (Frankfurt 2)
Timeline · 12 updates
AWS US East Outage
Affected: Mendix Cloud US-EastMendix Cloud Dedicated US-East HotelMendix Cloud Dedicated US-East MikeMendix Cloud Dedicated US-East PapaMendix Cloud Dedicated US-East KiloMendix Cloud Dedicated US-East CharlieMendix Cloud Dedicated US-East Colin
Timeline · 6 updates
Software Composition degraded performance
Affected: Software Composition
Timeline · 2 updates
- investigating Oct 16, 2025, 02:03 PM UTC
We observed a performance degradation for Software Composition. New package builds are currently experiencing delays in processing and appearing in Software Composition
- resolved Oct 16, 2025, 07:43 PM UTC
This incident has been resolved.
Mendix Studio Pro Partial Outage due to Windows 11 October 14 Update
Affected: Studio Pro
Timeline · 3 updates
- investigating Oct 15, 2025, 04:37 PM UTC
With the October 14 update of Windows 11, Studio Pro 9, 10, and 11 can show errors in different panels and editors making it unusable. When you see the message "Hmmm... can't reach this page" with an error code of `ERR_CONNECTION_RESET`, in a tool panel or editor, your workstation is likely affected. Example panels where it can occur are the design properties and toolbox. Example editors are the Microflow, Nanoflow and Rule editor. The current known workarounds for this problem are: - Install "Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.439.210.0)" or - Uninstall the following Windows updates: KB5066835, KB5066131, and KB5065789 We are actively investigating this issue and will update regularly.
- monitoring Oct 17, 2025, 12:06 PM UTC
The current solution to this issue is to install "Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.439.210.0)". This has solved current running incidents, but we are narrowly monitoring this with our customers to make sure all issues are resolved.
- resolved Oct 22, 2025, 06:12 AM UTC
After closely monitoring the issue with existing customers and new incidents, we can confirm that the latest patches from Microsoft resolved the issue that was introduced.
Software Composition degraded processing of new packages
Affected: Software Composition
Timeline · 2 updates
- investigating Oct 14, 2025, 01:23 PM UTC
We have observed some degradations in processing of new build packages for Software Composition both from Control Center & Developer Portal view. The team is currently investigating.
- resolved Oct 15, 2025, 10:27 AM UTC
This incident has been resolved.
Mendix Portal reduced functionality - Mendix Cloud Middle East (Bahrain)
Affected: Mendix Cloud Middle East (Bahrain)
Timeline · 3 updates
- investigating Oct 13, 2025, 03:52 PM UTC
We are currently investigating issues with logging service in Mendix Cloud Middle East (Bahrain)
- monitoring Oct 13, 2025, 04:05 PM UTC
The logging service is back up and we're monitoring the results. Today's logs for all applications in Mendix Cloud Middle East (Bahrain) region are affected.
- resolved Oct 14, 2025, 02:13 PM UTC
Yesterday's logs for impacted applications have been recovered and the incident has been resolved.
Mendix Cloud Free Tier - Degraded Performance
Affected: Mendix Cloud Free Tier EU
Timeline · 3 updates
- identified Oct 09, 2025, 10:04 AM UTC
We are currently observing issues where some free apps are unable to resume due to a recent change in an internal platform component. Our team has identified the root cause & working on a fix. In the meantime, if your app fails to resume, we recommend redeploying it to make it active again. We will provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Oct 09, 2025, 12:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 04:49 PM UTC
This incident has been resolved.
Self-service hotfix
Affected: Self-service
Timeline · 3 updates
- investigating Oct 02, 2025, 09:14 AM UTC
We identified an issue in Self-service "Entitlements" (Control Center tab) and will deploy a hotfix to address it. During this maintenance window Self-service "Entitlements" (Control Center tab) will be unavailable for about 15 minutes.
- identified Oct 02, 2025, 09:15 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 02, 2025, 09:42 AM UTC
This incident has been resolved.
Mendix Portal Reduced Functionality
Affected: Logging, Monitoring, and AlertingBackups
Timeline · 7 updates
- investigating Sep 26, 2025, 09:35 AM UTC
We are aware that some users are experiencing errors when viewing Live Logs from the Environments page in the Mendix Portal. Our team is currently investigating the issue. Please note that Live Logs remain available and fully functional from the Logs page.
- investigating Sep 26, 2025, 12:26 PM UTC
We are continuing with our investigation. We've identified that deploying or re-deploying apps on our Cloudfoundry platform may result in missing metrics and false heartbeat alerts. If your app's platform shows as Cloudfoundry on the Mendix Portal, please refrain from new deployments. Our team is actively working on a resolution.
- investigating Sep 26, 2025, 12:57 PM UTC
We're continuing to investigate the issue. We have also identified impact on the backups downloads functionality for Mendix applications
- investigating Sep 26, 2025, 01:14 PM UTC
We're continuing to investigate the issue. We can conclude that backups downloads are not impacted.
- identified Sep 29, 2025, 12:04 PM UTC
A fix is being prepared and will be deployed later today.
- monitoring Sep 29, 2025, 04:00 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Sep 30, 2025, 03:02 PM UTC
This incident has been resolved. Live logs are accessible from the environments page. Metrics are also available again. We won't be able to retrieve missing metrics for the impacted apps. We apologize for the inconvenience this may have caused.
Deployments failures for apps on Mendix cloud
Affected: Mendix Cloud US-EastMendix Cloud Dedicated EU (Frankfurt) AlfaMendix Cloud EU (Frankfurt)Mendix Cloud Dedicated US-West AlfaMendix Cloud Asia Pacific (Tokyo)Mendix Cloud Dedicated US-West EchoMendix Cloud Free Tier EUMendix Cloud Dedicated UK EchoMendix Cloud UKMendix Cloud Dedicated Asia Pacific (Singapore) EchoMendix Cloud IEMendix Cloud Dedicated US-East HotelMendix Cloud Dedicated US-East MikeMendix Cloud US-WestMendix Cloud Dedicated US-East PapaMendix Cloud Asia Pacific (Sydney)Mendix Cloud Dedicated EU (Frankfurt) SierraMendix Cloud Canada (Central)Mendix Cloud Dedicated EU (Frankfurt) UniformMendix Cloud Asia Pacific (Singapore)Mendix Cloud Dedicated Asia Pacific (Singapore) AbleMendix Cloud Dedicated US-East KiloMendix Cloud Dedicated US-East CharlieMendix Cloud Asia Pacific (Mumbai)Mendix Cloud Dedicated US-East ColinMendix Cloud Middle East (Bahrain)Mendix Cloud Africa (Cape Town)Mendix Cloud Middle East (UAE)Mendix Cloud South America (São Paulo)Mendix Cloud EU (Frankfurt 2)Mendix Cloud Asia Pacific (Osaka)Mendix Cloud Asia Pacific (Seoul)Mendix Cloud Asia Pacific (Jakarta)Mendix Cloud EU (Frankfurt): GenAI ResourcesMendix Cloud Canada (Central): GenAI Resources
Timeline · 3 updates
- identified Sep 25, 2025, 12:50 AM UTC
We are currently experiencing issues with the build process that are preventing Mendix app deployments to Kubernetes. The root cause is an authentication failure stemming from a partial service disruption at Docker Hub.
- monitoring Sep 25, 2025, 01:14 AM UTC
We are now observing successful requests to Docker Hub, and deployments are proceeding as expected. The incident will remain in monitoring while we continue to verify stability.
- resolved Sep 25, 2025, 05:55 AM UTC
This incident has been resolved.
Mendix Cloud missing metrics and logs
Affected: Logging, Monitoring, and Alerting
Timeline · 3 updates
- identified Sep 22, 2025, 01:16 PM UTC
We are currently experiencing gaps in metrics and logs for all Mendix Cloud regions, specifically affecting applications on the Kubernetes platform. The issue has been identified, and our teams are actively working on deploying a fix.
- monitoring Sep 22, 2025, 01:20 PM UTC
The issue has been fixed and we are actively monitoring the system.
- resolved Sep 22, 2025, 01:56 PM UTC
Our engineers have confirmed the fix is stable and have no longer observed gaps or missing loglines since 12:50 UTC. Issues started to occur around 12:05 UTC. During this period there might be gaps in the application graphs and missing loglines.
Mendix Cloud missing metrics in Frankfurt region
Affected: Mendix Cloud EU (Frankfurt)Logging, Monitoring, and Alerting
Timeline · 4 updates
- investigating Sep 17, 2025, 09:10 AM UTC
We are currently experiencing gaps in container metrics for the Frankfurt region, specifically affecting applications on our Kubernetes platform. The issue has been identified, and our teams are actively working on deploying a fix. We will provide an update once resolved.
- identified Sep 17, 2025, 11:13 AM UTC
Our teams are currently finalizing the fix and conducting tests. We anticipate releasing the resolution soon and will provide an update upon completion.
- monitoring Sep 17, 2025, 12:38 PM UTC
The fix for the container metrics gaps in the Frankfurt region (Kubernetes applications) has been released, and we are actively monitoring the system. While new metrics are now reporting correctly, previously missing historical metrics are not yet restored. Our teams are currently investigating the possibility of recovering these missing metrics, and we will provide an update on this effort.
- resolved Sep 17, 2025, 01:02 PM UTC
Our teams have confirmed the fix is stable, and we are no longer observing any related anomalies in our logs. New metrics are reporting correctly. We appreciate your patience and understanding throughout this incident.
Mendix Portal build process degraded performance
Affected: Mendix Cloud Deployment
Timeline · 3 updates
- identified Sep 10, 2025, 09:31 AM UTC
We have identified an issue affecting the creation of deployment packages. In a small number of cases the build process is unable to reach the repository service. Our team has pinpointed the root cause and is actively working on a permanent fix. In the meantime, retrying the build typically results in a successful deployment package.
- monitoring Sep 11, 2025, 07:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 11:31 AM UTC
This incident has been resolved.
GenAI Resources - DNS service interruption
Affected: Mendix Cloud EU (Frankfurt): GenAI ResourcesMendix Cloud Canada (Central): GenAI Resources
Timeline · 2 updates
- investigating Sep 09, 2025, 01:19 PM UTC
We are experiencing an issue with GenAI Resources and are working to resolve the situation. Our apologies.
- resolved Sep 09, 2025, 01:19 PM UTC
We experienced a DNS service interruption from 10:35 - 12:00 UTC on September 9, 2025. This disruption affected both the generation of new GenAI resource keys and the use of existing ones in this region. The issue has been resolved, and all DNS services are now operating normally. We are investigating the root cause of this service interruption and implementing measures to prevent such occurrences in the future.