Mendix experienced a major incident on October 21, 2025 affecting Mendix Cloud US-East and Mendix Cloud Deployment and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 07:32 AM UTC
We noticed intermittent 502 errors in multiple regions. We are investigating the issue
- investigating Oct 21, 2025, 07:42 AM UTC
Logs, Metrics and Alerts service on Mendix Portal are also affected. We are continuing to investigate the root cause and bring the service back up.
- investigating Oct 21, 2025, 07:54 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2025, 08:01 AM UTC
We are still investigating the issue. We noticed that restarting an affected environment sometimes solves the problem.
- investigating Oct 21, 2025, 08:25 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2025, 08:34 AM UTC
We are still investigating the issue. Services that are available again: Academy, Log and Metrics, Deployment of SAP Cloud. We noticed that restarting an affected environment sometimes solves the problem.
- investigating Oct 21, 2025, 09:02 AM UTC
We've identified an issue within our Kubernetes internal networking component, causing intermittent 502 errors for a subset of applications. Restarting affected applications often provides a temporary resolution, as they typically migrate to updated nodes. Our team is actively investigating the root cause. Concurrently, we are proceeding with planned infrastructure maintenance, which is expected to fully resolve this issue upon completion. We appreciate your patience as we work towards full stability.
- investigating Oct 21, 2025, 09:10 AM UTC
We are continuing to investigate this issue.
- identified Oct 21, 2025, 09:39 AM UTC
As we move towards recovery, we can confirm that the planned maintenance is now complete in Mendix Cloud US-East and Cloud Dedicated EU (Frankfurt) Sierra. All applications within these regions should now be functioning correctly. We are still working on the other impacted Mendix Cloud regions. Our teams are continuing to monitor the platform closely.
- identified Oct 21, 2025, 09:59 AM UTC
As we move towards recovery, we can confirm that the planned maintenance is now complete in Mendix Cloud US-East and Cloud Dedicated EU (Frankfurt) Sierra. All applications within these regions should now be functioning correctly. We are still working on the other impacted Mendix Cloud regions. Our teams are continuing to monitor the platform closely.
- monitoring Oct 21, 2025, 10:24 AM UTC
The scheduled maintenance is now complete, and all applications have been successfully migrated to the latest infrastructure. This transition means that intermittent 502 errors should no longer occur, ensuring full service stability. If you still experience any issues, please contact the Mendix support team for immediate assistance. Thank you for your patience and understanding during this period.
- resolved Oct 21, 2025, 12:12 PM UTC
Following our last update, continuous monitoring has shown no recurrence of issues related to the intermittent 502 errors. This incident is now resolved. We appreciate your patience and understanding throughout this process.