Mendix incident

Issue with Runtime Licenses in Private Cloud

Major Resolved View vendor source →

Mendix experienced a major incident on November 7, 2025 affecting Mendix on Kubernetes, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 12:03 PM UTC
Resolved
Nov 10, 2025, 10:28 AM UTC
Duration
2d 22h
Detected by Pingoru
Nov 07, 2025, 12:03 PM UTC

Affected components

Mendix on Kubernetes

Update timeline

  1. investigating Nov 07, 2025, 12:03 PM UTC

    For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode

  2. identified Nov 07, 2025, 12:04 PM UTC

    We have identified the fix and currently working on deploying the fix in the Mendix on Kubernetes Portal.

  3. identified Nov 07, 2025, 12:06 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 07, 2025, 12:42 PM UTC

    The fix is available. We have added a new option "Enable Fallback License" in the Environment details page. By default, its disabled. You can enable this feature, only when you have operator 2.24.0 and above. Once enabled, If an environment fails to communicate with the licensing server, it will use the fallback license instead of switching into Trial mode.

  5. monitoring Nov 10, 2025, 09:57 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 10, 2025, 10:28 AM UTC

    This incident has been resolved.