Mendix experienced a major incident on September 9, 2025 affecting Mendix Cloud EU (Frankfurt): GenAI Resources and Mendix Cloud Canada (Central): GenAI Resources, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2025, 01:19 PM UTC
We are experiencing an issue with GenAI Resources and are working to resolve the situation. Our apologies.
- resolved Sep 09, 2025, 01:19 PM UTC
We experienced a DNS service interruption from 10:35 - 12:00 UTC on September 9, 2025. This disruption affected both the generation of new GenAI resource keys and the use of existing ones in this region. The issue has been resolved, and all DNS services are now operating normally. We are investigating the root cause of this service interruption and implementing measures to prevent such occurrences in the future.