Mendix incident
Mendix Cloud missing metrics in Frankfurt region
Mendix experienced a minor incident on September 17, 2025 affecting Mendix Cloud EU (Frankfurt) and Logging, Monitoring, and Alerting, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 09:10 AM UTC
We are currently experiencing gaps in container metrics for the Frankfurt region, specifically affecting applications on our Kubernetes platform. The issue has been identified, and our teams are actively working on deploying a fix. We will provide an update once resolved.
- identified Sep 17, 2025, 11:13 AM UTC
Our teams are currently finalizing the fix and conducting tests. We anticipate releasing the resolution soon and will provide an update upon completion.
- monitoring Sep 17, 2025, 12:38 PM UTC
The fix for the container metrics gaps in the Frankfurt region (Kubernetes applications) has been released, and we are actively monitoring the system. While new metrics are now reporting correctly, previously missing historical metrics are not yet restored. Our teams are currently investigating the possibility of recovering these missing metrics, and we will provide an update on this effort.
- resolved Sep 17, 2025, 01:02 PM UTC
Our teams have confirmed the fix is stable, and we are no longer observing any related anomalies in our logs. New metrics are reporting correctly. We appreciate your patience and understanding throughout this incident.