Mendix experienced a minor incident on September 26, 2025 affecting Logging, Monitoring, and Alerting and Backups, lasting 4d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2025, 09:35 AM UTC
We are aware that some users are experiencing errors when viewing Live Logs from the Environments page in the Mendix Portal. Our team is currently investigating the issue. Please note that Live Logs remain available and fully functional from the Logs page.
- investigating Sep 26, 2025, 12:26 PM UTC
We are continuing with our investigation. We've identified that deploying or re-deploying apps on our Cloudfoundry platform may result in missing metrics and false heartbeat alerts. If your app's platform shows as Cloudfoundry on the Mendix Portal, please refrain from new deployments. Our team is actively working on a resolution.
- investigating Sep 26, 2025, 12:57 PM UTC
We're continuing to investigate the issue. We have also identified impact on the backups downloads functionality for Mendix applications
- investigating Sep 26, 2025, 01:14 PM UTC
We're continuing to investigate the issue. We can conclude that backups downloads are not impacted.
- identified Sep 29, 2025, 12:04 PM UTC
A fix is being prepared and will be deployed later today.
- monitoring Sep 29, 2025, 04:00 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Sep 30, 2025, 03:02 PM UTC
This incident has been resolved. Live logs are accessible from the environments page. Metrics are also available again. We won't be able to retrieve missing metrics for the impacted apps. We apologize for the inconvenience this may have caused.