Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown Outage History

Our integration partner, NetDirector, is currently experiencing firewall issues that may cause delays with integrations. We are working closely with their team to investigate and resolve the issue. We will provide updates as more information becomes available.

NetDirector is currently experiencing an outage impacting inbound messages. They are aware of the issue and are actively working toward a resolution. We will share updates as more information becomes available.

We are continuing to investigate this issue.

Adding credit cards to payment forms currently results in a stuck loading state. Our engineering team is currently working to identify the cause and resolve the issue as quickly as possible

Netdirector is currently facing a connection issue with their Data center. This may result in integration errors and may impact certain integrations within Mend. Users may experience delays or failures in integration-related activities. Our engineering team is working closely with NetDirector to identify the cause and resolve the issue as quickly as possible. We will provide more information when we can. Best, Mend Service Team

We are continuing to investigate this issue.

We’re currently experiencing intermittent system outages. Our team is investigating the issue and working to restore full functionality. Updates will be shared as they become available. - Mend Service Team

We’re seeing delays in outbound integration messages. Our team is investigating the root cause at this time. We will provide updates as we continue to investigate this issue. Should you have any questions or concerns, please do not hesitate to reach out to our support team via live chat or email us at [email protected] -Mend's Technical Support Team

We are currently investigating potential delays in data moving from Mend to connected EHR systems. Our team is actively reviewing the issue and will provide updates as more information becomes available. Mend Service Team

We’ve identified an issue where a small percentage of integration messages queued for reprocessing are stuck. Our team is actively working to resolve the problem. We’ll provide updates as we make progress. Thank you for your patience. Mend Service Team

We are currently investigating slowdowns caused by issues with our cloud provider (Google Cloud Platform). Some users may experience slowdowns or not be able to use Mend. We will provide more updates as we get them.

We are continuing to investigate this issue.

We are aware of a widespread incident affecting our infrastructure provider, Google Cloud Platform. At this time, our services remain largely unaffected; however, users may experience minor delays or intermittent issues. We are actively monitoring the situation and will provide updates as more information becomes available. For real-time updates from GCP, you can also view their Status Page here: https://status.cloud.google.com/ Thank you for your patience. - The Mend Team

We are currently aware that some organizations may be experiencing slowdowns with inbound integrations. At this time, we do not have an ETA for a full resolution. We will continue to monitor this issue and update once we know more.

Our vendor for support chat services, LiveChat, is reporting an issue (https://status.livechat.com/incidents/dvlbhnmxdbwl) that is preventing the app from loading for chat agents, and is causing chat widgets on websites to not appear. This may effect the ability of our Support team to communicate over LiveChat. If you are unable to start a support chat with the Tech Support option at portal.mendfamily.com, then you can always email us at [email protected] we're here to help. We will update this status when our vendor has more information. Thank you. - The Mend Team

Users have reported encountering a black screen when connecting to their Zoom video visits through the embedded Zoom session on the Mend portal. We are actively working with Zoom to identify the root cause of this issue. In the meantime, please note that this problem may potentially occur for any visits conducted via Zoom within the Mend portal. If you are currently using Zoom through Mend and would prefer to migrate over to our default video vendor, Vonage, to avoid the possibility of a black screen, our Support team is ready to help you with the transition. Simply email us at [email protected] or click the Tech Support option when logged into portal.mendfamily.com, and we’ll assist you promptly. We're available M-F from 8am - 6pm Eastern time. We’ll notify you as soon as the issue is resolved. Thank you for your patience and understanding. — The Mend Team

We are continuing to investigate this issue alongside Zoom. As a reminder, if you are currently using Zoom through Mend and would prefer to migrate over to our default video vendor, Vonage, to avoid the possibility of a black screen, our Support team is ready to help you with the transition. Simply email us at [email protected] or click the Tech Support option when logged into portal.mendfamily.com, and we’ll assist you promptly. We're available M-F from 8am - 6pm Eastern time. Of course, we will notify here as soon as the issue is resolved.

We are currently investigating reports of issues with Mend digital forms. Some users may experience issues with accessing the content of their forms on the Mend portal. We are investigating this issue actively and will provide updates as they become available. If you have any questions or concerns, please feel free to email us at [email protected], or select "Tech Support" on the mend portal (portal.mendfamily.com). Thank you for your patience while we work to resolve this. - The Mend Team

We are currently receiving reports of minimal slowdowns on the Mend portal, and our tech team is currently investigating. While not all users are affected, some may experience some slowdowns, or pauses in integration that will resume automatically once the issue is resolved. If you do experience an issue, we suggest waiting a few minutes and then refreshing the page. We'll be sure to let you know when this is resolved. If you need any assistance, please feel free to reach out to [email protected] for support. We will update this status as we have more information. - The Mend Team

Our video vendor Vonage has reported service issues that may be affecting the ability for users to join video appointments on the Mend platform: https://vonageapi.statuspage.io/ They are currently investigating. If you encounter any issues, we suggest waiting a few minutes and then refreshing the page. We will be sure to keep you updated on any changes coming from our video vendor. Please don't hesitate to reach out to [email protected], or use the "Tech Support" option on Mend for any other issues.

Support chat is not accessible for Mend users via the "Tech Support" button on our portal. This is due to an incident with our support chat vendor: https://status.livechat.com/incidents/n2myv8fwjvnr They are actively investigating this issue. Feel free to reach out to [email protected] for any support request. We're here to help. We will be sure to update the status of this incident as more information becomes available from our vendor.

Our vendor has reported that they have identified the issue and are currently implementing a fix. We do not yet have functionality. Of course- if you need any assistance, don't hesitate to reach out to [email protected].