Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident

Slowdowns caused by cloud provider

Major Resolved View vendor source →

Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a major incident on July 18, 2025 affecting Video Sessions and SMS Text Message Notifications and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:30 PM UTC
Resolved
Jul 18, 2025, 06:49 PM UTC
Duration
3h 18m
Detected by Pingoru
Jul 18, 2025, 03:30 PM UTC

Affected components

Video SessionsSMS Text Message NotificationsLogin PageImportsSchedulingEmail NotificationsSSOConnection LoggingDigital FormsVoice Notifications

Update timeline

  1. investigating Jul 18, 2025, 03:30 PM UTC

    We are currently investigating slowdowns caused by issues with our cloud provider (Google Cloud Platform). Some users may experience slowdowns or not be able to use Mend. We will provide more updates as we get them.

  2. investigating Jul 18, 2025, 03:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 18, 2025, 04:02 PM UTC

    Our cloud provider has acknowledged a service health incident https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J. More information is expected by 12:15pm ET.

  4. monitoring Jul 18, 2025, 05:25 PM UTC

    Google Cloud has reported full recovery. We continue to monitor the situation.

  5. resolved Jul 18, 2025, 06:49 PM UTC

    We have confirmed all issues are resolved.