Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident

LiveChat Vendor Issue

Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a minor incident on May 27, 2025 affecting Live Chat Technical Support, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started: May 27, 2025, 01:15 PM UTC
Resolved: May 27, 2025, 04:33 PM UTC
Duration: 3h 18m
Detected by Pingoru: May 27, 2025, 01:15 PM UTC

Affected components

Live Chat Technical Support

Update timeline

investigating May 27, 2025, 01:15 PM UTC

Our vendor for support chat services, LiveChat, is reporting an issue (https://status.livechat.com/incidents/dvlbhnmxdbwl) that is preventing the app from loading for chat agents, and is causing chat widgets on websites to not appear. This may effect the ability of our Support team to communicate over LiveChat. If you are unable to start a support chat with the Tech Support option at portal.mendfamily.com, then you can always email us at [email protected] we're here to help. We will update this status when our vendor has more information. Thank you. - The Mend Team
resolved May 27, 2025, 04:33 PM UTC

This incident has been resolved by our chat vendor.