Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident

Credit Card Entry Issue

Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a major incident on January 15, 2026 affecting Payment Capture / Transactions, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started: Jan 15, 2026, 06:59 PM UTC
Resolved: Jan 15, 2026, 09:03 PM UTC
Duration: 2h 4m
Detected by Pingoru: Jan 15, 2026, 06:59 PM UTC

Affected components

Payment Capture / Transactions

Update timeline

investigating Jan 15, 2026, 06:59 PM UTC

Adding credit cards to payment forms currently results in a stuck loading state. Our engineering team is currently working to identify the cause and resolve the issue as quickly as possible
identified Jan 15, 2026, 07:30 PM UTC

Currently, it appears that Authorize.net is returning errors and the payment form does not load. We are seeing errors returning from their systems. While they have not updated their status page yet, user's are reporting issue on https://downdetector.com/status/authorize-net/. We will continue to monitor and update as we learn more.
identified Jan 15, 2026, 07:34 PM UTC

Payment Forms and PSS payments appear to be impacted. Please temporarily disable the org setting “Force Assessments Before Video”, or send direct video links if patients are having difficulty joining their video sessions.
monitoring Jan 15, 2026, 08:21 PM UTC

Authorize.net payment forms are working now and we are continuing to monitor.
resolved Jan 15, 2026, 09:03 PM UTC

Authorize.net payment form issues have been fully resolved.