Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown Outage History

Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown is up right now

Pingoru has recorded 30 incidents for Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown: 8 in the last 12 months and 3 in the last 90 days.

Source: status.mendfamily.com

30incidents recorded
8last 12 months
3last 90 days
9 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202611 of 744 (0%)
September 2026263 of 720 (9%)
October 202600 of 567 (0%)

Incidents, newest first

Major September 25, 2026 NetDirector outage 2d 9h

Started Sep 25, 2026, 12:07 PM UTC· resolved Sep 27, 2026, 09:48 PM UTC

  1. investigating Sep 25, 2026, 12:07 PM UTC

    NetDirector is currently experiencing an outage that may impact data transmission between Mend and the EHR.

  2. identified Sep 25, 2026, 01:28 PM UTC

    NetDirector has identified the issue and is working on a fix.

  3. identified Sep 25, 2026, 03:44 PM UTC

    NetDirector is beginning to restore services.

  4. identified Sep 25, 2026, 05:37 PM UTC

    NetDirector is still experiencing connectivity issues.

  5. identified Sep 25, 2026, 05:57 PM UTC

    From NetDirector: At this time, the disruption to NetDirector's services continues to remain partially resolved. Full restoration of service is ongoing, and we expect full resolution soon. Service will continue to actively be restored as quickly as possible. We will continue to provide updates as they are available.

  6. identified Sep 25, 2026, 08:31 PM UTC

    NetDirector update: NetDirector continues working hard to restore full functionality to our Healthcare integration environment. Our team continues to make progress towards full restoration.

  7. identified Sep 26, 2026, 08:28 PM UTC

    From NetDirector: NetDirector's healthcare integration continues to undergo extended maintenance. Please be advised, you may see temporary or partial restoration/cessation of functionality during this extended maintenance period. Our current estimates show service will be restored today, 9/26.

  8. identified Sep 27, 2026, 04:19 PM UTC

    From NetDirector: NetDirector has achieved a partial restoration of service, and we are seeing healthcare messages flowing through the majority of our ecosystem. We are continuing to perform extended maintenance to ensure all services are restored to 100% capacity. We are also processing a large backlog of messages. Please be advised, you may see temporary or intermittent delay/inaccessibility of select functionality during this extended maintenance period as we make further progress towards full resolution and queue reprocessing.

  9. monitoring Sep 27, 2026, 06:07 PM UTC

    From NetDIrector: At this time, the full NetDirector healthcare production environment has been restored. We are continuing to perform extended maintenance and enhanced monitoring to ensure all services are functioning as intended. We also continue to process a large backlog of messages. Please be advised, you may see temporary or intermittent delay/inaccessibility of select functionality during this extended maintenance period as we continue to monitor and troubleshoot any additional issues.

  10. resolved Sep 27, 2026, 09:48 PM UTC

    Data has been processing successfully since lunchtime today. Mend has reprocessed all failed messages where possible. Our teams will coordinate with affected customers to ensure any messages that failed between the EHR and NetDirector are reprocessed as quickly as possible.

Read the full incident report →

Minor September 22, 2026 Inbound integration performance 5h

Started Sep 22, 2026, 03:10 PM UTC· resolved Sep 22, 2026, 08:11 PM UTC

  1. identified Sep 22, 2026, 03:10 PM UTC

    Inbound integration performance is currently degraded. We are implementing a fix immediately.

  2. monitoring Sep 22, 2026, 03:19 PM UTC

    We have implemented a fix and continue to monitor.

  3. resolved Sep 22, 2026, 08:11 PM UTC

    Inbound integrations are operating normally.

Read the full incident report →

Critical August 5, 2026 Mend is experiencing slowdowns and outages on all services 1h 7m

Started Aug 05, 2026, 04:17 PM UTC· resolved Aug 05, 2026, 05:24 PM UTC

  1. investigating Aug 05, 2026, 04:17 PM UTC

    We will post updates shortly.

  2. monitoring Aug 05, 2026, 04:31 PM UTC

    Root cause is resolved. We are monitoring until all services are fully restored

  3. resolved Aug 05, 2026, 05:24 PM UTC

    Full service has been restored and stable since approximately 12:30pm ET.

Read the full incident report →

Minor January 23, 2026 NetDirector - Integration Delays 2h 45m Imports, EHR Integration

Started Jan 23, 2026, 05:50 PM UTC· resolved Jan 23, 2026, 08:35 PM UTC

  1. investigating Jan 23, 2026, 05:50 PM UTC

    Our integration partner, NetDirector, is currently experiencing firewall issues that may cause delays with integrations. We are working closely with their team to investigate and resolve the issue. We will provide updates as more information becomes available.

  2. monitoring Jan 23, 2026, 06:33 PM UTC

    A fix has been identified. We are working to push any integration messages that are backlogged. Please note that it may take some time for these Integration messages to process.

  3. resolved Jan 23, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026 Netdirector Outage 3h 10m Imports, EHR Integration

Started Jan 20, 2026, 05:05 PM UTC· resolved Jan 20, 2026, 08:15 PM UTC

  1. investigating Jan 20, 2026, 05:05 PM UTC

    NetDirector is currently experiencing an outage impacting inbound messages. They are aware of the issue and are actively working toward a resolution. We will share updates as more information becomes available.

  2. investigating Jan 20, 2026, 06:40 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 20, 2026, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026 Authorize.net Payment Form Issue 1h 44m Payment Capture / Transactions

Started Jan 15, 2026, 11:00 PM UTC· resolved Jan 16, 2026, 12:45 AM UTC

  1. monitoring Jan 15, 2026, 11:00 PM UTC

    Authorize.net is continuing to have intermittent outages affecting Mend payment forms and patient self scheduling. We will continue to monitor and provide updates.

  2. resolved Jan 16, 2026, 12:45 AM UTC

    Authorize.net payment form issues have been fully resolved.

Read the full incident report →

Major January 15, 2026 Credit Card Entry Issue 2h 4m Payment Capture / Transactions

Started Jan 15, 2026, 06:59 PM UTC· resolved Jan 15, 2026, 09:03 PM UTC

  1. investigating Jan 15, 2026, 06:59 PM UTC

    Adding credit cards to payment forms currently results in a stuck loading state. Our engineering team is currently working to identify the cause and resolve the issue as quickly as possible

  2. identified Jan 15, 2026, 07:30 PM UTC

    Currently, it appears that Authorize.net is returning errors and the payment form does not load. We are seeing errors returning from their systems. While they have not updated their status page yet, user's are reporting issue on https://downdetector.com/status/authorize-net/. We will continue to monitor and update as we learn more.

  3. identified Jan 15, 2026, 07:34 PM UTC

    Payment Forms and PSS payments appear to be impacted. Please temporarily disable the org setting “Force Assessments Before Video”, or send direct video links if patients are having difficulty joining their video sessions.

  4. monitoring Jan 15, 2026, 08:21 PM UTC

    Authorize.net payment forms are working now and we are continuing to monitor.

  5. resolved Jan 15, 2026, 09:03 PM UTC

    Authorize.net payment form issues have been fully resolved.

Read the full incident report →

Major November 5, 2025 NetDirector Outage 15m Imports, SSO, Payment Capture / Transactions, External Video Vendor Integrations and 1 more

Started Nov 05, 2025, 02:30 PM UTC· resolved Nov 05, 2025, 02:45 PM UTC

  1. investigating Nov 05, 2025, 02:30 PM UTC

    Netdirector is currently facing a connection issue with their Data center. This may result in integration errors and may impact certain integrations within Mend. Users may experience delays or failures in integration-related activities. Our engineering team is working closely with NetDirector to identify the cause and resolve the issue as quickly as possible. We will provide more information when we can. Best, Mend Service Team

  2. investigating Nov 05, 2025, 02:38 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 05, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →