Is Melo Technology down?

We have identified an issue affecting some incoming calls to local and toll-free numbers. The problem appears to be related to a recent carrier upgrade. We are actively working with the carrier to restore normal incoming call routing as quickly as possible and are treating this as a priority. This issue is effecting only incoming calls and expected to resolved momentarily.

The routing issue has been corrected by our underlying carrier. Calls are flowing properly now. We will monitor for some time and then close the ticket after we see calls flowing as normal.

We have confirmed all calls are flowing properly now and the carrier has closed their ticket. The service issue has been resolved. Thank you for your patience.

We are currently investigating reports that some customers may be experiencing delays when placing outgoing calls. This issue is commonly known as post-dial delay, where additional seconds may pass after dialling before the call connects. During this time, callers may hear silence or “dead air” before the call proceeds. Our team is actively investigating the issue with our carrier partners and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.

We have identified that some outbound calls are experiencing post-dial delay, where there may be a period of silence before the call begins ringing or connects. Based on our current investigation, the issue appears to be affecting outbound carrier routing and does not appear to be caused by our platform before the call is handed off to the carrier. We are continuing to work with our carrier partners to investigate and will provide further updates as more information becomes available.

We have engaged our primary carrier and are currently routing outbound calls through our secondary provider to reduce the impact to our customers. Service has improved significantly, but some customers may still experience intermittent post-dial delay on outbound calls due to shared routes. This is not a service outage, and the vast majority of calls are completing successfully. In affected cases, calls may take longer than usual to begin ringing or connect. We are continuing to monitor call performance and work with our carrier partners toward full resolution. Thank-you for your patience.

We have received confirmation that routing adjustments have been made to correct the outbound calling issue. As of 12:37 PM EDT, call performance appears stable. Outbound calls are completing normally, and recent monitoring shows post-dial delay has returned to expected levels. We are moving this incident to resolved/monitoring and will continue to observe call performance to ensure stability. Please call support if you are experiencing any issues.

We have become aware of an issue impacting calls across our platform. Our team is actively investigating. The service impact appears to affect both inbound and outbound calling.

Service has been restored. We apologize for the disruption and appreciate your patience while our team worked to resolve the issue. We are continuing to investigate the root cause and will provide further updates if needed.