Melo Technology Outage History

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Melo Technology had 10 outages in the last 2 years totaling 23h 56m of downtime — averaging 0.4 incidents per month.

There were 10 Melo Technology outages since July 11, 2025 totaling 23h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.melotel.com

Notice June 13, 2026

Calling Failure

Detected by Pingoru
Jun 13, 2026, 01:09 PM UTC
Resolved
Jun 13, 2026, 01:26 PM UTC
Duration
16m
Affected: Canadian DIDsUSA DIDsToll Free DIDsOutgoing CallsInternational Calling
Timeline · 2 updates
  1. investigating Jun 13, 2026, 01:09 PM UTC

    We have become aware of an issue impacting calls across our platform. Our team is actively investigating. The service impact appears to affect both inbound and outbound calling.

  2. resolved Jun 13, 2026, 01:26 PM UTC

    Service has been restored. We apologize for the disruption and appreciate your patience while our team worked to resolve the issue. We are continuing to investigate the root cause and will provide further updates if needed.

Read the full incident report →

Notice April 15, 2026

Service Restored: Phone Call Issue Resolved

Detected by Pingoru
Apr 15, 2026, 12:08 PM UTC
Resolved
Apr 15, 2026, 12:08 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 15, 2026, 12:08 PM UTC

    We are aware of an earlier issue impacting phone call functionality. The issue has now been resolved, and we will continue to monitor to ensure ongoing stability.

Read the full incident report →

Notice February 23, 2026

CloudSoftphone Registration Troubles

Detected by Pingoru
Feb 23, 2026, 04:17 PM UTC
Resolved
Feb 24, 2026, 01:16 PM UTC
Duration
20h 58m
Affected: Cloud Softphone SIP App
Timeline · 3 updates
  1. identified Feb 23, 2026, 04:17 PM UTC

    We are investigating trouble with our CloudSoftphone app since it's recent update causing devices not to register. We hope to provide updates shorty.

  2. identified Feb 23, 2026, 04:55 PM UTC

    We have identified an issue with a recent update to the Cloud Softphone application. New registrations are currently failing on the latest versions of the Cloud Softphone desktop and mobile apps. At this time, we are holding off on issuing new registration QR codes until the issue is resolved. Please do not reset your device, as doing so will remove your current configuration and may result in a loss of service until a fix is in place. We are actively working on a solution and hope to provide an update soon. We sincerely apologize for the inconvenience and are treating this matter as a high priority.

  3. resolved Feb 24, 2026, 01:16 PM UTC

    Yesterday, we experienced an issue affecting new registrations on the Cloud Softphone application. After investigating, we identified the root cause as a recent update to Cloud Softphone that introduced a problem related to the secure registration certificate. As a result, new registrations were failing on both the desktop and mobile versions of the application. Once a corrective update was rolled out to the latest versions of Cloud Softphone (desktop and mobile), registration functionality was restored and the app began registering normally again. We sincerely apologize for the inconvenience this caused and appreciate your patience while we worked to resolve the issue.

Read the full incident report →

Notice February 17, 2026

Service Notice – 611 Technical Support

Detected by Pingoru
Feb 17, 2026, 02:43 PM UTC
Resolved
Feb 17, 2026, 03:34 PM UTC
Duration
50m
Timeline · 2 updates
  1. identified Feb 17, 2026, 02:43 PM UTC

    We are currently aware of a routing issue affecting calls to our 611 Technical Support line. As a result, some calls may not be connecting properly. Our team is actively investigating and working to resolve this matter as quickly as possible. In the meantime, if you require technical assistance, please contact us directly at 416-479-0993 (press option 3) or email [email protected] and our team will be happy to assist you. We appreciate your patience and will provide an update as soon as this issue has been fully resolved. — Melo Technology Support Team

  2. resolved Feb 17, 2026, 03:34 PM UTC

    The routing issue affecting our 611 Technical Support line has now been fully resolved. Calls to 611 are operating normally. Thank you for your patience and understanding while we worked to correct this matter. If you continue to experience any difficulties, please do not hesitate to contact our support team.

Read the full incident report →

Notice January 5, 2026

Some Outgoing Routes Failing

Detected by Pingoru
Jan 05, 2026, 11:37 PM UTC
Resolved
Jan 05, 2026, 11:58 PM UTC
Duration
21m
Affected: Outgoing Calls
Timeline · 4 updates
  1. investigating Jan 05, 2026, 11:37 PM UTC

    We are currently investigating a problem with some of our primary route partners responding with failed calls. We are investigating this and working to a resolution asap.

  2. investigating Jan 05, 2026, 11:51 PM UTC

    We are continuing to investigate the outgoing calling problem. This issue has been elevated to Major outgoing calling outage. We hope to provide answers very shortly.

  3. monitoring Jan 05, 2026, 11:53 PM UTC

    The outgoing call routing has been restored and calls are now completing. We are continuing out investigating.

  4. resolved Jan 05, 2026, 11:58 PM UTC

    The issue affecting outgoing call routing has been fully resolved and service has been restored. Following corrective actions, outbound calls are completing normally. We will continue to closely monitor the platform to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate everyone’s patience while we worked through this issue.

Read the full incident report →

Notice November 11, 2025

Line Registration Failing

Detected by Pingoru
Nov 11, 2025, 07:47 PM UTC
Resolved
Nov 11, 2025, 07:51 PM UTC
Duration
4m
Timeline · 2 updates
  1. monitoring Nov 11, 2025, 07:47 PM UTC

    We are currently monitoring lines that have just become unregistered preventing calls from completing. Services are restored, we are continuing to monitor the situation.

  2. resolved Nov 11, 2025, 07:51 PM UTC

    The issue affecting line registration has been identified, and temporary maintenance has been completed. Services have been fully restored and are currently stable. Additional maintenance will be performed tonight to implement a permanent fix.

Read the full incident report →

Notice November 9, 2025

Call Completion Issues

Detected by Pingoru
Nov 09, 2025, 04:43 PM UTC
Resolved
Nov 09, 2025, 04:44 PM UTC
Duration
1m
Timeline · 2 updates
  1. investigating Nov 09, 2025, 04:43 PM UTC

    We have become aware of an issue with some incoming and outgoing calls completing. We are investigating and will provide an update shorty.

  2. resolved Nov 09, 2025, 04:44 PM UTC

    Calls are now completing.

Read the full incident report →

Notice October 20, 2025

Device Registration Issue Affecting Call Functionality

Detected by Pingoru
Oct 20, 2025, 11:28 AM UTC
Resolved
Oct 20, 2025, 11:39 AM UTC
Duration
10m
Affected: SIP Registration
Timeline · 4 updates
  1. investigating Oct 20, 2025, 11:28 AM UTC

    We are currently investigating an issue causing some devices to fail registration, which is preventing affected users from making telephone calls. Our team is working to resolve this as quickly as possible and will provide updates shortly.

  2. investigating Oct 20, 2025, 11:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 11:33 AM UTC

    We are currently investigating an issue causing some devices to fail registration, which is preventing affected users from making telephone calls. Our team is working to resolve this as quickly as possible and will provide updates shortly.

  4. resolved Oct 20, 2025, 11:39 AM UTC

    The trouble with device registration has been resolved.

Read the full incident report →

Notice July 11, 2025

Notice of Service Disruption – Videotron Internet

Detected by Pingoru
Jul 11, 2025, 02:16 PM UTC
Resolved
Jul 11, 2025, 02:37 PM UTC
Duration
20m
Timeline · 3 updates
  1. investigating Jul 11, 2025, 02:16 PM UTC

    We are currently aware of reports indicating internet service interruptions affecting customers using Videotron internet. This ticket has been opened to facilitate ongoing monitoring and communication regarding the situation. We are awaiting further updates from Videotron and will post any new information here as it becomes available.

  2. monitoring Jul 11, 2025, 02:19 PM UTC

    During our investigation, we have observed hundreds of similar outage reports affecting Videotron internet users. We remain on hold, awaiting confirmation and an estimated time for resolution from a Videotron engineer. We will continue to monitor the situation and share updates as they become available.

  3. resolved Jul 11, 2025, 02:37 PM UTC

    Although we were unable to reach a Videotron engineer and remain on hold, we have confirmed that all affected customers under our care have had their internet service restored. As a result, we are no longer actively monitoring this outage and will now be closing this ticket. If you have any further questions, concerns, or ongoing issues related to Videotron internet service, we recommend contacting Videotron directly. Thank you for your patience and understanding.

Read the full incident report →