There were 3 Melo Technology outages since February 17, 2026 totaling 21h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an earlier issue impacting phone call functionality. The issue has now been resolved, and we will continue to monitor to ensure ongoing stability.
We are investigating trouble with our CloudSoftphone app since it's recent update causing devices not to register. We hope to provide updates shorty.
We have identified an issue with a recent update to the Cloud Softphone application. New registrations are currently failing on the latest versions of the Cloud Softphone desktop and mobile apps. At this time, we are holding off on issuing new registration QR codes until the issue is resolved. Please do not reset your device, as doing so will remove your current configuration and may result in a loss of service until a fix is in place. We are actively working on a solution and hope to provide an update soon. We sincerely apologize for the inconvenience and are treating this matter as a high priority.
Yesterday, we experienced an issue affecting new registrations on the Cloud Softphone application. After investigating, we identified the root cause as a recent update to Cloud Softphone that introduced a problem related to the secure registration certificate. As a result, new registrations were failing on both the desktop and mobile versions of the application. Once a corrective update was rolled out to the latest versions of Cloud Softphone (desktop and mobile), registration functionality was restored and the app began registering normally again. We sincerely apologize for the inconvenience this caused and appreciate your patience while we worked to resolve the issue.
We are currently aware of a routing issue affecting calls to our 611 Technical Support line. As a result, some calls may not be connecting properly. Our team is actively investigating and working to resolve this matter as quickly as possible. In the meantime, if you require technical assistance, please contact us directly at 416-479-0993 (press option 3) or email [email protected] and our team will be happy to assist you. We appreciate your patience and will provide an update as soon as this issue has been fully resolved. — Melo Technology Support Team
The routing issue affecting our 611 Technical Support line has now been fully resolved. Calls to 611 are operating normally. Thank you for your patience and understanding while we worked to correct this matter. If you continue to experience any difficulties, please do not hesitate to contact our support team.
Pingoru polls Melo Technology's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required