Emergency Preventative Security Maintenance – VoIP and DNS Infrastructure

Update timeline

1. monitoring Oct 21, 2026, 11:25 AM UTC

   We have been notified by our software vendor of newly disclosed critical security vulnerabilities affecting underlying software components used by our VoIP and DNS management infrastructure. We want to reassure our customers that, at this time, we have no evidence or reason to believe that our systems have been compromised or that we have been targeted or impacted by malicious actors. As a proactive security measure, our technical team is preparing to deploy emergency security updates immediately upon their release by our software vendor this morning, October 21, 2026. Maintenance Impact: We do not anticipate any widespread service outages or significant disruptions. However, customers may experience brief, intermittent interruptions to telephone services or access to management portals while updates are applied. Maintenance Window: Emergency maintenance will commence immediately upon availability of the security updates this morning. The exact start time and duration will depend on the vendor's release schedule. Protecting the security, integrity, and reliability of our infrastructure remains our highest priority. Our technical team will closely monitor all systems throughout the maintenance process to minimize any potential service impact. We appreciate your understanding as we take these important preventative measures to maintain a secure and reliable service environment.

2. monitoring Oct 22, 2026, 12:34 PM UTC

   Security upgrade is in progress. Some services will be temporarily impacted. Update to come shortly.

3. monitoring Oct 22, 2026, 12:44 PM UTC

   The required security maintenance has been successfully completed, and all systems are fully operational. If you experience any issues with your phone or device following the maintenance, please try restarting it first, as this will often resolve any temporary connectivity issues. If the issue persists after restarting, please contact our support team for assistance. Thank you for your patience and understanding as we continue working to maintain the security, reliability, and performance of our services.

4. resolved Oct 22, 2026, 01:51 PM UTC

   This incident has been resolved.