Mediafly Outage History

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Mediafly had 40 outages in the last 2 years totaling 657h 48m of downtime — averaging 1.6 incidents per month.

There were 40 Mediafly outages since July 2, 2025 totaling 657h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://mediafly.statuspage.io

Notice May 8, 2026

Tool Builder and Custom Tools Outage in Engagement

Detected by Pingoru
May 08, 2026, 03:20 PM UTC
Resolved
May 08, 2026, 06:25 PM UTC
Duration
3h 5m
Timeline · 4 updates
  1. investigating May 08, 2026, 03:20 PM UTC

    Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder.

  2. investigating May 08, 2026, 03:38 PM UTC

    Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder and custom tools.

  3. monitoring May 08, 2026, 04:52 PM UTC

    We have deployed a fix and are monitoring the situation. Tool Builder and Custom Tools should be available again.

  4. resolved May 08, 2026, 06:25 PM UTC

    The issue we were experiencing with Tool Builder and Custom Tools has now been resolved.

Read the full incident report →

Major May 7, 2026

Authentication Issues for Some SSO Customers

Detected by Pingoru
May 07, 2026, 09:01 PM UTC
Resolved
May 07, 2026, 11:52 PM UTC
Duration
2h 51m
Affected: Engagement: AirshipEngagement: Web Viewer & DevicesEngagement: Value Platform
Timeline · 2 updates
  1. monitoring May 07, 2026, 09:01 PM UTC

    We experienced an issue affecting authentication for a subset of customers using single sign-on (SSO). The issue has been addressed and we are monitoring to ensure continued stability.

  2. resolved May 07, 2026, 11:52 PM UTC

    The issue has been resolved and authentication is operating normally.

Read the full incident report →

Major April 28, 2026

Outage on Intelligence

Detected by Pingoru
Apr 28, 2026, 09:42 PM UTC
Resolved
Apr 28, 2026, 11:33 PM UTC
Duration
1h 50m
Affected: Intelligence (formerly InsightSquared)
Timeline · 4 updates
  1. investigating Apr 28, 2026, 09:42 PM UTC

    Our team is currently investigating an issue affecting [Component/Service Name]. At this time, users may experience [description of impact, e.g., inability to access, degraded performance, intermittent issues].

  2. investigating Apr 28, 2026, 09:44 PM UTC

    Our team is currently investigating an issue affecting Intelligence/Insights2.0. At this time, users may experience degraded performance.

  3. monitoring Apr 28, 2026, 10:57 PM UTC

    We have identified the issue and have applied a fix. It is recovering and we will continue to monitor.

  4. resolved Apr 28, 2026, 11:33 PM UTC

    The issue has been resolved and production should be back to normal.

Read the full incident report →

Major April 21, 2026

Coach - Outreach call ingestion disruption

Detected by Pingoru
Apr 21, 2026, 01:50 PM UTC
Resolved
Apr 27, 2026, 01:47 PM UTC
Duration
5d 23h
Affected: Coach (formerly ExecVision)
Timeline · 4 updates
  1. investigating Apr 21, 2026, 01:50 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2. identified Apr 21, 2026, 05:15 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. monitoring Apr 22, 2026, 01:59 PM UTC

    We have updated our Outreach application and requesting impacted clients reauthenticate their oauth. We are monitoring for any issues from clients who perform this reauthentication.

  4. resolved Apr 27, 2026, 01:47 PM UTC

    We have resolved the Outreach ingestion issue.

Read the full incident report →

Notice March 25, 2026

Files failing to open in Document Builder

Detected by Pingoru
Mar 25, 2026, 05:25 PM UTC
Resolved
Mar 26, 2026, 05:13 PM UTC
Duration
23h 47m
Timeline · 2 updates
  1. investigating Mar 25, 2026, 05:25 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2. resolved Mar 26, 2026, 05:13 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major March 25, 2026

Search Errors

Detected by Pingoru
Mar 25, 2026, 01:37 PM UTC
Resolved
Mar 25, 2026, 03:32 PM UTC
Duration
1h 55m
Affected: Engagement: Web Viewer & Devices
Timeline · 2 updates
  1. investigating Mar 25, 2026, 01:37 PM UTC

    Some customers are reporting errors while searching for content. We are investigating.

  2. resolved Mar 25, 2026, 03:32 PM UTC

    We have fixed the underlying issues. All search features are functional again.

Read the full incident report →

Notice March 16, 2026

Asset Processing Delayed

Detected by Pingoru
Mar 16, 2026, 03:04 PM UTC
Resolved
Mar 17, 2026, 12:17 AM UTC
Duration
9h 13m
Timeline · 3 updates
  1. investigating Mar 16, 2026, 03:04 PM UTC

    Asset processing is currently delayed and we are working on identifying the source of the problem.

  2. identified Mar 16, 2026, 03:42 PM UTC

    Our team has identified a fix and are working to resolve the problem. At this time, users may experience delayed asset processing.

  3. resolved Mar 17, 2026, 12:17 AM UTC

    Our team has resolved the issue affecting asset processing. At this time, users should be experiencing no issues.

Read the full incident report →

Major March 10, 2026

Elevated Errors in Value Platform

Detected by Pingoru
Mar 10, 2026, 03:07 PM UTC
Resolved
Mar 10, 2026, 07:06 PM UTC
Duration
3h 58m
Affected: Engagement: Value Platform
Timeline · 4 updates
  1. investigating Mar 10, 2026, 03:07 PM UTC

    We are seeing elevated errors affecting users in our Value platform. We are currently investigating.

  2. investigating Mar 10, 2026, 03:59 PM UTC

    We're investigating an erroneous json file download prompt on report generation within our Value tools.

  3. monitoring Mar 10, 2026, 06:15 PM UTC

    We have deployed a fix to production and are monitoring.

  4. resolved Mar 10, 2026, 07:06 PM UTC

    The issue has now been resolved.

Read the full incident report →

Major February 25, 2026

Emails delayed

Detected by Pingoru
Feb 25, 2026, 03:49 PM UTC
Resolved
Feb 25, 2026, 07:10 PM UTC
Duration
3h 21m
Timeline · 2 updates
  1. investigating Feb 25, 2026, 03:49 PM UTC

    Our email provider is currently not delivery some emails. We are investigating.

  2. resolved Feb 25, 2026, 07:10 PM UTC

    We have identified and resolve the issue that was blocking email delivery.

Read the full incident report →

Major February 17, 2026

Forecasting Outage on Intelligence/Insights2.0

Detected by Pingoru
Feb 17, 2026, 09:46 PM UTC
Resolved
Feb 17, 2026, 11:43 PM UTC
Duration
1h 57m
Affected: Intelligence (formerly InsightSquared)
Timeline · 3 updates
  1. investigating Feb 17, 2026, 09:46 PM UTC

    Our team is currently investigating an issue affecting issue with Forecasting in Intelligence/Insights2.0. At this time, users may experience intermittent issues.

  2. identified Feb 17, 2026, 10:02 PM UTC

    We believe we have identified what has happened and are working on a fix.

  3. resolved Feb 17, 2026, 11:43 PM UTC

    We have fixed the issue, affecting Forecasting/Goals in Intelligence/Insights2.0.

Read the full incident report →

Critical February 10, 2026

Intelligence Services are Intermittent

Detected by Pingoru
Feb 10, 2026, 08:33 PM UTC
Resolved
Feb 10, 2026, 10:52 PM UTC
Duration
2h 18m
Affected: Intelligence (formerly InsightSquared)
Timeline · 4 updates
  1. investigating Feb 10, 2026, 08:33 PM UTC

    Some intelligence services are down. We are investigating.

  2. investigating Feb 10, 2026, 09:03 PM UTC

    Our team is currently investigating an issue affecting Intelligence/Insights2.0. At this time, users may experience intermittent DNS issues accessing our site.

  3. identified Feb 10, 2026, 09:23 PM UTC

    There is a issue with our cloud/DNS provider that is impacting access to our site intermittently. Our provider is aware of the problem and are working on a fix.

  4. resolved Feb 10, 2026, 10:52 PM UTC

    Our cloud provider has fixed the root cause of the DNS issue. Things should be back to normal.

Read the full incident report →

Minor January 14, 2026

Office Processing Delayed

Detected by Pingoru
Jan 14, 2026, 09:22 AM UTC
Resolved
Jan 14, 2026, 12:45 PM UTC
Duration
3h 22m
Affected: Engagement: Asset Processing
Timeline · 2 updates
  1. identified Jan 14, 2026, 09:22 AM UTC

    Office processing is currently delayed and we are working on resolving the issue.

  2. resolved Jan 14, 2026, 12:45 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major January 13, 2026

Partial outage for Global User Management

Detected by Pingoru
Jan 13, 2026, 03:17 PM UTC
Resolved
Jan 14, 2026, 09:21 PM UTC
Duration
1d 6h
Affected: Engagement: AirshipIntelligence (formerly InsightSquared)Coach (formerly ExecVision)
Timeline · 5 updates
  1. investigating Jan 13, 2026, 03:17 PM UTC

    Some Global User Management features are unavailable. We are investigating.

  2. identified Jan 13, 2026, 03:42 PM UTC

    We've identified the issue. We're investigating the root cause and how to resolve, and will provide an update soon.

  3. identified Jan 13, 2026, 05:22 PM UTC

    We have identified the issue and are working on a fix. The user impact is as follows. If a user is able to login into Engagement, Insights 2.0 may no longer be an option in the navigation for Engagement. If accessing the Global User Management landing page, selecting Intelligence option may hang indefinitely. The fix we are working on should address both of these impacts.

  4. monitoring Jan 13, 2026, 10:06 PM UTC

    A fix has been applied and system should be coming back online. Access to Insights 2.0 and Intelligence via Global User Management should start working for everyone shortly. We will be monitoring for the next day. The data in the integrations may be out of sync - we are going to be re-syncing to fix any out of sync issues - this could take several hours.

  5. resolved Jan 14, 2026, 09:21 PM UTC

    Insights 2.0 / Intelligence full recovered and operating normally

Read the full incident report →

Major January 8, 2026

Classic Insights is not Loading

Detected by Pingoru
Jan 08, 2026, 06:04 PM UTC
Resolved
Jan 08, 2026, 06:20 PM UTC
Duration
15m
Affected: Engagement: Web Viewer & Devices
Timeline · 2 updates
  1. investigating Jan 08, 2026, 06:04 PM UTC

    Classic insights is not loading. We are investigating.

  2. resolved Jan 08, 2026, 06:20 PM UTC

    We identified and have resolved the issue.

Read the full incident report →

Minor January 6, 2026

Elevated API Errors

Detected by Pingoru
Jan 06, 2026, 10:48 PM UTC
Resolved
Jan 08, 2026, 03:38 PM UTC
Duration
1d 16h
Affected: Engagement: Web Viewer & Devices
Timeline · 5 updates
  1. investigating Jan 06, 2026, 10:48 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Jan 07, 2026, 12:41 AM UTC

    We believe we have identified the issue and have taken action. We are now monitoring to make sure things are working. We will continue to monitor over next 12-24 hours to make sure things are going back to normal.

  3. monitoring Jan 07, 2026, 03:59 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  4. monitoring Jan 07, 2026, 05:30 PM UTC

    We believe we have identified the issue and applied a fix. We are continuing to monitor the fix.

  5. resolved Jan 08, 2026, 03:38 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Critical December 19, 2025

Identified Fix for Toolbuilder Outage on Value

Detected by Pingoru
Dec 19, 2025, 11:28 PM UTC
Resolved
Dec 19, 2025, 11:35 PM UTC
Duration
7m
Affected: Engagement: Value Platform
Timeline · 2 updates
  1. identified Dec 19, 2025, 11:28 PM UTC

    Our team has identified a fix for an issue affecting Value Toolbuilder and are working to resolve the problem. At this time, users may experience inability to access their tools.

  2. resolved Dec 19, 2025, 11:35 PM UTC

    Our team has resolved the issue affecting the Value Platform. At this time, users should be experiencing no issues.

Read the full incident report →

Minor November 27, 2025

Search requests are failing

Detected by Pingoru
Nov 27, 2025, 03:00 PM UTC
Resolved
Nov 27, 2025, 03:20 PM UTC
Duration
20m
Affected: Engagement: AirshipEngagement: Web Viewer & DevicesEngagement: Value Platform
Timeline · 3 updates
  1. identified Nov 27, 2025, 03:00 PM UTC

    Our team has identified a fix for an issue affecting search and are working to resolve the problem. At this time, users may experience inability to access search

  2. monitoring Nov 27, 2025, 03:16 PM UTC

    A fix has been deployed and we are validating that all systems are operational.

  3. resolved Nov 27, 2025, 03:20 PM UTC

    Issue is now resolved

Read the full incident report →

Major November 18, 2025

New calls entering Coach may not display on the front end

Detected by Pingoru
Nov 18, 2025, 08:42 PM UTC
Resolved
Dec 01, 2025, 02:50 PM UTC
Duration
12d 18h
Affected: Coach (formerly ExecVision)
Timeline · 3 updates
  1. identified Nov 18, 2025, 08:42 PM UTC

    We have identified the cause of this issue and are investigating solutions. Calls are being correctly ingested and data is not being lost, however they may not display correctly in the application until this issue is resolved.

  2. monitoring Nov 26, 2025, 03:44 PM UTC

    A fix has been deployed and we are processing the files.

  3. resolved Dec 01, 2025, 02:50 PM UTC

    This incident has been resolved

Read the full incident report →

Major November 10, 2025

Value Outage: Rules not firing correctly for all items

Detected by Pingoru
Nov 10, 2025, 03:53 PM UTC
Resolved
Nov 11, 2025, 02:24 PM UTC
Duration
22h 30m
Affected: Engagement: Value Platform
Timeline · 5 updates
  1. investigating Nov 10, 2025, 03:53 PM UTC

    Our team is currently investigating an issue affecting Page Editor. At this time, users may experience rules not firing correctly.

  2. investigating Nov 10, 2025, 04:01 PM UTC

    We're investigating the issue.

  3. monitoring Nov 10, 2025, 08:28 PM UTC

    A fix has been deployed. We are monitoring the situation to ensure the issue is resolved.

  4. identified Nov 10, 2025, 11:23 PM UTC

    The issue has been diagnosed and the team is working on a fix.

  5. resolved Nov 11, 2025, 02:24 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major October 27, 2025

Toolbuilder customers may encounter issues publishing templates

Detected by Pingoru
Oct 27, 2025, 04:09 PM UTC
Resolved
Oct 28, 2025, 01:06 PM UTC
Duration
20h 57m
Affected: Engagement: Value Platform
Timeline · 3 updates
  1. identified Oct 27, 2025, 04:09 PM UTC

    Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience intermittent issues when saving Toolbuilder templates.

  2. identified Oct 27, 2025, 04:21 PM UTC

    Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience intermittent issues when publishing Toolbuilder templates.

  3. resolved Oct 28, 2025, 01:06 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major October 23, 2025

Background Task Processing Delayed

Detected by Pingoru
Oct 23, 2025, 08:22 AM UTC
Resolved
Oct 23, 2025, 10:37 AM UTC
Duration
2h 15m
Affected: Engagement: Asset Processing
Timeline · 2 updates
  1. investigating Oct 23, 2025, 08:22 AM UTC

    We have a backlog of background tasks and we are working on identifying the source of the problem.

  2. resolved Oct 23, 2025, 10:37 AM UTC

    The backlog has been cleared and everything is up to date and processing correctly

Read the full incident report →

Major October 20, 2025

AWS outage is causing processing delays

Detected by Pingoru
Oct 20, 2025, 08:17 AM UTC
Resolved
Oct 21, 2025, 08:55 AM UTC
Duration
1d
Affected: Engagement: Asset ProcessingCoach (formerly ExecVision)
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 08:17 AM UTC

    Asset processing is currently delayed due to an outage with our cloud provider AWS. We are monitoring the situation.

  2. monitoring Oct 20, 2025, 03:52 PM UTC

    Asset processing is currently delayed due to an outage with our cloud provider AWS. Coach Recording Bot is currently non-functional due to an outage with AWS.

  3. monitoring Oct 20, 2025, 08:56 PM UTC

    Asset processing has returned to functional, but we are monitoring it. Additionally, we are working to process the backlog of assets and will provide an update when that is finished. Coach Recording Bot is once again functional, but we are monitoring it with our partner.

  4. resolved Oct 21, 2025, 08:55 AM UTC

    We have cleared our processing backlog and believe everything is running smoothly again.

Read the full incident report →

Major October 16, 2025

Value Platform Outage

Detected by Pingoru
Oct 16, 2025, 05:45 PM UTC
Resolved
Oct 16, 2025, 06:02 PM UTC
Duration
17m
Affected: Engagement: Value Platform
Timeline · 2 updates
  1. investigating Oct 16, 2025, 05:45 PM UTC

    Our team is currently investigating an issue affecting Value Platform/Toolbuilder. At this time, users may experience loading a white page.

  2. resolved Oct 16, 2025, 06:02 PM UTC

    Our team has resolved the issue affecting Value. At this time, users should be experiencing no issues.

Read the full incident report →

Major October 13, 2025

Video playback issues

Detected by Pingoru
Oct 13, 2025, 07:56 AM UTC
Resolved
Oct 13, 2025, 03:21 PM UTC
Duration
7h 24m
Timeline · 4 updates
  1. investigating Oct 13, 2025, 07:56 AM UTC

    Video playback is currently having issues and we are working on identifying the source of the problem.

  2. identified Oct 13, 2025, 09:08 AM UTC

    We have identified an SSL certificate has expired and we're working to update the certificate.

  3. monitoring Oct 13, 2025, 02:41 PM UTC

    The issue has now been resolved and we are monitoring the systems for any other issues.

  4. resolved Oct 13, 2025, 03:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 2, 2025

Value Toolbuilder Outage

Detected by Pingoru
Oct 02, 2025, 11:52 PM UTC
Resolved
Oct 03, 2025, 12:15 AM UTC
Duration
23m
Affected: Engagement: Value Platform
Timeline · 3 updates
  1. investigating Oct 02, 2025, 11:52 PM UTC

    Our team is currently investigating an issue affecting Toolbuilder. At this time, users may experience a white/maintenance page when accessing tools.

  2. identified Oct 03, 2025, 12:05 AM UTC

    Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience white/maintenance page.

  3. resolved Oct 03, 2025, 12:15 AM UTC

    This issue has been resolved

Read the full incident report →