There were 3 meddbase outages since February 5, 2026 totaling 43h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue affecting our Pathology Labs integration and are actively investigating the cause.
Our engineering team have now confirmed that this issue has been fully resolved, Pathology Labs results are now processing as expected, but we are closely monitoring the system to ensure continued stability.
We are aware of an issue affecting our Australian clients ability to send SMS messages and are investigating with our supplier. If you are experiencing this issue please raise a case via the community for the latest updates.
We have worked with our supplier and have now resolved this issue.
We are aware of an issue affecting our 'Postcode Search' feature impacting the ability to perform postcode look ups, within address fields. If you are experiencing issues with postcode look up functionality this morning, please follow the guidance in the article below to utilise an alternate search, 'Fuzzy Search', which will replicate most functionality. Please click or paste this link into a new browser tab: https://userdocs.cority.com/articles/#!meddbase-help-center/25268545828637-address-lookup-fuzzy-search/ Or search 'Address Lookup - Fuzzy Search' on the Cority Community Page. We apologise for any inconvenience caused by this.
This issue has now been resolved, if you had turned on 'Fuzzy Search' and wish to return to the original postcode lookup experience, you can do so by simply turning off the 'Fuzzy Search' option in your chambers. For guidance on this process, please refer to the 'Address Lookup - Fuzzy Search' article. We appreciate your patience and understanding during this transition and apologise for any inconvenience caused.
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