meddbase experienced a major incident on June 4, 2026 affecting Non-Critical Services and Non-Critical Services and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 04, 2026, 02:41 PM UTC
We are aware of intermittent issues currently affecting SMS Delivery, Our team is actively investigating the root cause with our supplier and working to restore service as quickly as possible. We appreciate your patience and will provide further updates as soon as more information is available.
- identified Jun 04, 2026, 02:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 04, 2026, 03:47 PM UTC
We are continuing to work with our supplier to ascertain the root cause of the issue
- resolved Jun 04, 2026, 04:37 PM UTC
We have received confirmation from our supplier that the issue has now been resolved. We are currently observing previously delayed SMS messages being successfully sent via our monitoring tools. There is still a slight delay as the system processes the backlog; however, this is expected to clear shortly. We will continue to monitor the situation closely and provide any further updates if needed.