Issues with Postcode look up feature

Update timeline

1. identified Feb 11, 2026, 09:12 AM UTC

   We are aware of an issue affecting our 'Postcode Search' feature impacting the ability to perform postcode look ups, within address fields. If you are experiencing issues with postcode look up functionality this morning, please follow the guidance in the article below to utilise an alternate search, 'Fuzzy Search', which will replicate most functionality. Please click or paste this link into a new browser tab: https://userdocs.cority.com/articles/#!meddbase-help-center/25268545828637-address-lookup-fuzzy-search/ Or search 'Address Lookup - Fuzzy Search' on the Cority Community Page. We apologise for any inconvenience caused by this.

2. resolved Feb 12, 2026, 12:27 PM UTC

   This issue has now been resolved, if you had turned on 'Fuzzy Search' and wish to return to the original postcode lookup experience, you can do so by simply turning off the 'Fuzzy Search' option in your chambers. For guidance on this process, please refer to the 'Address Lookup - Fuzzy Search' article. We appreciate your patience and understanding during this transition and apologise for any inconvenience caused.