Issues with Postcode look up feature

Update timeline

1. monitoring Feb 05, 2026, 09:57 AM UTC

   We have been made aware that our 'Postcode Search' supplier ceased commercial operations effective immediately, this has impacted our systems ability to perform postcode look ups, within address fields. If you are experiencing issues with postcode look up functionality this morning, please follow the guidance in the article below to utilise an alternate search, 'Fuzzy Search', which will replicate most functionality. Please paste this link into a new browser tab: https://userdocs.cority.com/articles/#!meddbase-help-center/25268545828637-address-lookup-fuzzy-search/ Or search 'Address Lookup - Fuzzy Search' into the Cority Community Page. We apologise for any inconvenience caused by this.

2. monitoring Feb 06, 2026, 03:20 PM UTC

   We are pleased to inform you that we have secured a new supplier for our 'Postcode Search' service, fully restoring the original postcode lookup functionality within address fields. This update will be included in our standard release cycle on Monday (9/2/26). Clients who wish to return to the original postcode lookup experience can do so by simply turning off the 'Fuzzy Search' option in their chambers on Tuesday morning (10/2/26). For guidance on this process, please refer to the 'Address Lookup - Fuzzy Search' article. We appreciate your patience and understanding during this transition and apologise for any inconvenience caused.

3. resolved Feb 06, 2026, 03:20 PM UTC

   This incident has been resolved.