meddbase experienced a major incident on November 18, 2025 affecting Critcal Services, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 09:40 AM UTC
We have identified an issue impacting our accountancy software, Xero. A Hot Fix has been prepared and will be deployed shortly. This will only affect selected customers and may result in approximately 3 minutes of downtime for those impacted. We sincerely apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue promptly.
- monitoring Nov 18, 2025, 10:03 AM UTC
The Hot Fix has now been successfully deployed to most impacted clients, who should now be fully operational. We are continuing to deploy the fix for a small number of remaining clients and will provide further updates once this process is complete. Thank you for your patience and understanding as we work to ensure full resolution.
- resolved Nov 18, 2025, 10:17 AM UTC
The Hot Fix has now been successfully deployed to all affected clients, and the issue is fully resolved.