meddbase incident

Pathway Errors

Resolved after 16 minutes, affecting Non-Critical Services, on July 20, 2026.

monitoring Jul 20, 2026, 02:52 PM UTC

We identified a database query issue that was impacting performance and have successfully resolved it. We are now seeing improved performance and continue to monitor the environment.

Started
Jul 20, 2026, 02:41 PM UTC
Resolved
Jul 20, 2026, 02:58 PM UTC
Duration
16m
Detected by Pingoru
Jul 20, 2026, 02:41 PM UTC

Affected components

Non-Critical Services

Update timeline

  1. investigating Jul 20, 2026, 02:41 PM UTC

    We are aware of the issue currently affecting the pathway functionality and are actively investigating.

  2. monitoring Jul 20, 2026, 02:52 PM UTC

    We identified a database query issue that was impacting performance and have successfully resolved it. We are now seeing improved performance and continue to monitor the environment.

  3. resolved Jul 20, 2026, 02:58 PM UTC

    Service performance has returned to normal, and the issue is now resolved.

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