meddbase Outage History

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meddbase had 12 outages in the last 2 years totaling 56h 17m of downtime — averaging 0.5 incidents per month.

There were 12 meddbase outages since August 1, 2025 totaling 56h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.meddbase.com

Major July 20, 2026

Pathway Errors

Detected by Pingoru
Jul 20, 2026, 02:41 PM UTC
Resolved
Jul 20, 2026, 02:58 PM UTC
Duration
16m
Affected: Non-Critical Services
Timeline · 3 updates
  1. investigating Jul 20, 2026, 02:41 PM UTC

    We are aware of the issue currently affecting the pathway functionality and are actively investigating.

  2. monitoring Jul 20, 2026, 02:52 PM UTC

    We identified a database query issue that was impacting performance and have successfully resolved it. We are now seeing improved performance and continue to monitor the environment.

  3. resolved Jul 20, 2026, 02:58 PM UTC

    Service performance has returned to normal, and the issue is now resolved.

Read the full incident report →

Major July 2, 2026

Payments Issue

Detected by Pingoru
Jul 02, 2026, 12:03 PM UTC
Resolved
Jul 02, 2026, 12:57 PM UTC
Duration
54m
Affected: Critical ServicesCritcal Services
Timeline · 3 updates
  1. investigating Jul 02, 2026, 12:03 PM UTC

    We are aware of an issue affecting our payment system and this is being investigated as a matter of urgency. At this time we belive this only impacting UK clients and will provide a further update as soon as one becomes available.

  2. investigating Jul 02, 2026, 12:42 PM UTC

    The Engineering team are continuing to investigate the Issue regarding payment and we will provide a further update as soon as we can.

  3. resolved Jul 02, 2026, 12:57 PM UTC

    The engineering team have investigated and confirmed that the issue with Payments has now been resolved.

Read the full incident report →

Major June 4, 2026

SMS Delivery Issues

Detected by Pingoru
Jun 04, 2026, 02:41 PM UTC
Resolved
Jun 04, 2026, 04:37 PM UTC
Duration
1h 55m
Affected: Non-Critical ServicesNon-Critical ServicesNon-Critical ServicesNon-Critical ServicesNon-Critical Services
Timeline · 4 updates
  1. identified Jun 04, 2026, 02:41 PM UTC

    We are aware of intermittent issues currently affecting SMS Delivery, Our team is actively investigating the root cause with our supplier and working to restore service as quickly as possible. We appreciate your patience and will provide further updates as soon as more information is available.

  2. identified Jun 04, 2026, 02:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 04, 2026, 03:47 PM UTC

    We are continuing to work with our supplier to ascertain the root cause of the issue

  4. resolved Jun 04, 2026, 04:37 PM UTC

    We have received confirmation from our supplier that the issue has now been resolved. We are currently observing previously delayed SMS messages being successfully sent via our monitoring tools. There is still a slight delay as the system processes the backlog; however, this is expected to clear shortly. We will continue to monitor the situation closely and provide any further updates if needed.

Read the full incident report →

Critical May 19, 2026

Activity issue

Detected by Pingoru
May 19, 2026, 11:33 AM UTC
Resolved
May 19, 2026, 12:38 PM UTC
Duration
1h 4m
Affected: Non-Critical Services
Timeline · 2 updates
  1. investigating May 19, 2026, 11:33 AM UTC

    We are aware of intermittent issues currently affecting Activity, which may also impact other areas of the system. Our team is actively investigating the root cause and working to restore service as quickly as possible. We appreciate your patience and will provide further updates as soon as more information is available.

  2. resolved May 19, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 19, 2026

Electronic Presciptions (SRX)

Detected by Pingoru
May 19, 2026, 08:43 AM UTC
Resolved
May 19, 2026, 12:38 PM UTC
Duration
3h 54m
Affected: Non-Critical Services
Timeline · 2 updates
  1. identified May 19, 2026, 08:43 AM UTC

    We are aware of an issue impacting electronic prescription services. The issue lays with SignatureRX and you can track the status of the incident here: https://signaturerx.statuspage.io/

  2. resolved May 19, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 26, 2026

Service Interruption - Pathology Lab Results

Detected by Pingoru
Feb 26, 2026, 09:41 AM UTC
Resolved
Feb 26, 2026, 11:17 AM UTC
Duration
1h 36m
Affected: Critcal Services
Timeline · 2 updates
  1. investigating Feb 26, 2026, 09:41 AM UTC

    We are aware of an issue affecting our Pathology Labs integration and are actively investigating the cause.

  2. resolved Feb 26, 2026, 11:17 AM UTC

    Our engineering team have now confirmed that this issue has been fully resolved, Pathology Labs results are now processing as expected, but we are closely monitoring the system to ensure continued stability.

Read the full incident report →

Minor February 19, 2026

Australian SMS Failures

Detected by Pingoru
Feb 19, 2026, 09:39 PM UTC
Resolved
Feb 20, 2026, 11:49 AM UTC
Duration
14h 10m
Affected: Non-Critical Services
Timeline · 2 updates
  1. investigating Feb 19, 2026, 09:39 PM UTC

    We are aware of an issue affecting our Australian clients ability to send SMS messages and are investigating with our supplier. If you are experiencing this issue please raise a case via the community for the latest updates.

  2. resolved Feb 20, 2026, 11:49 AM UTC

    We have worked with our supplier and have now resolved this issue.

Read the full incident report →

Minor February 11, 2026

Issues with Postcode look up feature

Detected by Pingoru
Feb 11, 2026, 09:12 AM UTC
Resolved
Feb 12, 2026, 12:27 PM UTC
Duration
1d 3h
Affected: Non-Critical Services
Timeline · 2 updates
  1. identified Feb 11, 2026, 09:12 AM UTC

    We are aware of an issue affecting our 'Postcode Search' feature impacting the ability to perform postcode look ups, within address fields. If you are experiencing issues with postcode look up functionality this morning, please follow the guidance in the article below to utilise an alternate search, 'Fuzzy Search', which will replicate most functionality. Please click or paste this link into a new browser tab: https://userdocs.cority.com/articles/#!meddbase-help-center/25268545828637-address-lookup-fuzzy-search/ Or search 'Address Lookup - Fuzzy Search' on the Cority Community Page. We apologise for any inconvenience caused by this.

  2. resolved Feb 12, 2026, 12:27 PM UTC

    This issue has now been resolved, if you had turned on 'Fuzzy Search' and wish to return to the original postcode lookup experience, you can do so by simply turning off the 'Fuzzy Search' option in your chambers. For guidance on this process, please refer to the 'Address Lookup - Fuzzy Search' article. We appreciate your patience and understanding during this transition and apologise for any inconvenience caused.

Read the full incident report →

Major December 19, 2025

Meddbase not receiving TDL Results

Detected by Pingoru
Dec 19, 2025, 09:44 AM UTC
Resolved
Dec 19, 2025, 10:20 AM UTC
Duration
35m
Affected: Critcal Services
Timeline · 2 updates
  1. monitoring Dec 19, 2025, 09:44 AM UTC

    We have identified an issue impacting our results being received from TDL. A hotfix has been implemented and deployed, and we are now observing results being processed. There was no downtime; however, some services may have experienced minor processing delays. All results from TDL, including any previously queued historic results, should now be processing as expected. We will continue to monitor the situation, but we are confident that the issue has been resolved.

  2. resolved Dec 19, 2025, 10:20 AM UTC

    We can confirm that the issues is fully resolved.

Read the full incident report →

Major November 18, 2025

Hot Fix Deployment for Xero Issue

Detected by Pingoru
Nov 18, 2025, 09:40 AM UTC
Resolved
Nov 18, 2025, 10:17 AM UTC
Duration
36m
Affected: Critcal Services
Timeline · 3 updates
  1. identified Nov 18, 2025, 09:40 AM UTC

    We have identified an issue impacting our accountancy software, Xero. A Hot Fix has been prepared and will be deployed shortly. This will only affect selected customers and may result in approximately 3 minutes of downtime for those impacted. We sincerely apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue promptly.

  2. monitoring Nov 18, 2025, 10:03 AM UTC

    The Hot Fix has now been successfully deployed to most impacted clients, who should now be fully operational. We are continuing to deploy the fix for a small number of remaining clients and will provide further updates once this process is complete. Thank you for your patience and understanding as we work to ensure full resolution.

  3. resolved Nov 18, 2025, 10:17 AM UTC

    The Hot Fix has now been successfully deployed to all affected clients, and the issue is fully resolved.

Read the full incident report →

Minor October 20, 2025

Meddbase Service disruption - Widespread Amazon Web Services (AWS) outage

Detected by Pingoru
Oct 20, 2025, 10:17 AM UTC
Resolved
Oct 20, 2025, 11:33 AM UTC
Duration
1h 16m
Affected: Non-Critical Services
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 10:17 AM UTC

    We have been experiencing service disruption due to a widespread Amazon Web Services (AWS) outage. This is impacting some areas of the Meddbase application, including integrations dependent on AWS such as Twilio and Xero. Due to the same underlying issue, we have also been unable to update this page until now. AWS are actively working to restore normal operations, and the latest information we have is that the issue has mostly been mitigated. We will continue to monitor the situation closely, and if you are affected, please raise a case via the Community, where we will be able to share updates with you as they become available.

  2. resolved Oct 20, 2025, 11:33 AM UTC

    We are now observing a resumption of normal services which coincides with the latest updates from AWS that this underlying issue has been fully mitigated. We will continue to monitor the service, but believe the issue is now resolved.

Read the full incident report →

Minor August 1, 2025

Application performance issues

Detected by Pingoru
Aug 01, 2025, 09:10 AM UTC
Resolved
Aug 01, 2025, 11:52 AM UTC
Duration
2h 42m
Affected: Application AccessCritical ServicesNon-Critical Services
Timeline · 5 updates
  1. investigating Aug 01, 2025, 09:10 AM UTC

    We are aware of a performance issue affecting some UK customers and are actively investigating the cause.

  2. investigating Aug 01, 2025, 09:46 AM UTC

    Our team is actively investigating the issue and continuing to work through potential causes. We’ve taken several steps so far, including recycling key systems, but the issue persists. Please rest assured that resolving this remains our top priority.

  3. investigating Aug 01, 2025, 10:27 AM UTC

    We're continuing to investigate the root cause of the issue and are running a number of processes to help stabilise performance. You may still experience slower response times while this work is ongoing. We're monitoring the situation closely and will provide further updates as we make progress.

  4. monitoring Aug 01, 2025, 11:09 AM UTC

    We have taken actions that appear to have addressed the performance issue. Initial results indicate considerable performance improvements, but we are closely monitoring the system to ensure continued stability.

  5. resolved Aug 01, 2025, 11:52 AM UTC

    The solution we implemented has successfully mitigated the issue, and all clients should be able to access the system without further problems. The incident is now considered resolved, but we will continue to monitor the system to ensure ongoing stability.

Read the full incident report →