meddbase experienced a minor incident on August 1, 2025 affecting Application Access and Critical Services and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 09:10 AM UTC
We are aware of a performance issue affecting some UK customers and are actively investigating the cause.
- investigating Aug 01, 2025, 09:46 AM UTC
Our team is actively investigating the issue and continuing to work through potential causes. We’ve taken several steps so far, including recycling key systems, but the issue persists. Please rest assured that resolving this remains our top priority.
- investigating Aug 01, 2025, 10:27 AM UTC
We're continuing to investigate the root cause of the issue and are running a number of processes to help stabilise performance. You may still experience slower response times while this work is ongoing. We're monitoring the situation closely and will provide further updates as we make progress.
- monitoring Aug 01, 2025, 11:09 AM UTC
We have taken actions that appear to have addressed the performance issue. Initial results indicate considerable performance improvements, but we are closely monitoring the system to ensure continued stability.
- resolved Aug 01, 2025, 11:52 AM UTC
The solution we implemented has successfully mitigated the issue, and all clients should be able to access the system without further problems. The incident is now considered resolved, but we will continue to monitor the system to ensure ongoing stability.