Macquarie University Outage History

Various MQ websites is currently experiencing intermittent access (partial outage/degradation). We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0201735 Services Affected: MQ websites , eStudent, iLearn Impact: Staff, Students and public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Pure RMS is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0200426 Services Affected: Pure RMS Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Publish, Resource Booker is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198430 Services Affected: Publish, Resource Booker Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

We are continuing to investigate this issue.

PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au. If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198331 Services Affected: PA Global Protect VPN Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

iShare, iTeach is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0196401 and INC0196411 Services Affected: iShare, iTeach Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Library Resources including MultiSearch, EZProxy, and Leganto are currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189465 Services Affected: Library Resources including MultiSearch, EZProxy, and Leganto Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

AMIS/eStudent/ Finance One are currently not operational. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189262 Services Affected: eStudent, AMIS, Finance One (Staff/Students) For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Our vendor continues to investigate the service impact and is investigating corrective actions to resolve the impact.

OneNet Wi-Fi is currently experiencing degraded performance. We are working to resolve this and apologise for any inconvenience caused. Users are encouraged to utilise OneNet Wired Internet where possible. OneHelp Reference Number: INC0188883 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Truth is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0187705 Services Affected: Truth Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Network Share Drives are currently Unavailable to a subset of users. We are working to resolve this and apologise for any inconvenience caused. For a workaround, please access your network share drives via Storage.mq.edu.au. OneHelp Reference Number: INC0186973 Services Affected: Network Share Drives Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

OneNet Wi-Fi is currently experiencing reduced performance. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0185232 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

We recognise that at times you may experience a Wi-Fi degradation, often limited to 5-10mins. Macquarie University IT teams continue to investigate the degraded Wi-Fi performance, with support from vendors. We will share an update daily, or when key outcomes are identified.

Today, Thu 13 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. Upon vendor advice, further optimisation of the Wi-Fi network has been completed today, this remains under close monitoring. Although intermittent Wi-Fi degradation was experienced earlier this week, monitoring has confirmed upgrades completed on the weekend introduced improved self-healing capability for the Wi-Fi network. We will share an update daily, or when key outcomes are identified.

OneNet Wi-Fi, OneNet Fixed Internet is currently experiencing intermittent access / degradation We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: Pending Services Affected: OneNet Wi-Fi, OneNet Fixed Internet Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

Ascender Pay is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0180708 Services Affected: Ascender Pay Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Microsoft Teams is currently experiencing intermittent issues.​ We are working to resolve this and apologise for any inconvenience caused.​ ​OneHelp Reference Number: INC0178118 Services Affected: Microsoft Teams Impact: Staff & Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Some Microsoft Windows users are experiencing Blue Screen and forced restart. We have also identified the following applications are impacted: - Ascender Pay - Password Change Portal - iPrint We are working to understand the cause and resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0173613 for Blue Screen + forced restart. Services Affected: Microsoft Windows, Ascender Pay, Password Change Portal. Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

We are continuing to investigate this issue.

Student Software Downloads Page (https://students.mq.edu.au/support/technology/software) is currently inaccessible. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0171592 Services Affected: Student Software Downloads Page (https://students.mq.edu.au/support/technology/software) Impact: Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

Workday is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0171327 Services Affected: Workday Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]