Macquarie University incident

AMIS/eStudent/ Finance One are currently not operational.

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on June 4, 2025 affecting FMIS (Finance One) and eStudent and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 12:33 AM UTC
Resolved
Jun 05, 2025, 12:42 AM UTC
Duration
1d
Detected by Pingoru
Jun 04, 2025, 12:33 AM UTC

Affected components

FMIS (Finance One)eStudentAMIS (Student One)

Update timeline

  1. investigating Jun 04, 2025, 12:33 AM UTC

    AMIS/eStudent/ Finance One are currently not operational. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189262 Services Affected: eStudent, AMIS, Finance One (Staff/Students) For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Jun 04, 2025, 01:32 AM UTC

    Our vendor continues to investigate the service impact and is investigating corrective actions to resolve the impact.

  3. monitoring Jun 04, 2025, 03:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2025, 12:42 AM UTC

    This incident has been resolved.