Macquarie University incident

Incident - Service Unavailable: Library Resources; MultiSearch, EZProxy, Leganto

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on June 5, 2025 affecting Leganto Unit Readings and EZProxy, lasting 14d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2025, 11:38 PM UTC
Resolved
Jun 20, 2025, 02:52 AM UTC
Duration
14d 3h
Detected by Pingoru
Jun 05, 2025, 11:38 PM UTC

Affected components

Leganto Unit ReadingsEZProxy

Update timeline

  1. investigating Jun 05, 2025, 11:38 PM UTC

    Library Resources including MultiSearch, EZProxy, and Leganto are currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189465 Services Affected: Library Resources including MultiSearch, EZProxy, and Leganto Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jun 06, 2025, 01:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2025, 02:52 AM UTC

    This incident has been resolved.