Macquarie University incident

Incident - Degraded performance: OneNet Wi-Fi

Minor Resolved View vendor source →

Macquarie University experienced a minor incident on May 28, 2025 affecting OneNet WiFi, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 02:42 AM UTC
Resolved
Jun 03, 2025, 11:29 PM UTC
Duration
6d 20h
Detected by Pingoru
May 28, 2025, 02:42 AM UTC

Affected components

OneNet WiFi

Update timeline

  1. investigating May 28, 2025, 02:42 AM UTC

    OneNet Wi-Fi is currently experiencing degraded performance. We are working to resolve this and apologise for any inconvenience caused. Users are encouraged to utilise OneNet Wired Internet where possible. OneHelp Reference Number: INC0188883 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. identified May 29, 2025, 03:53 AM UTC

    The cause and fix have been identified. The fix is scheduled to be deployed this evening - 29/05/2025.

  3. monitoring May 29, 2025, 11:15 PM UTC

    A fix was implemented yesterday evening between 1930 and 2030. The team is monitoring the results.

  4. resolved Jun 03, 2025, 11:29 PM UTC

    This incident has been resolved.