Loop Returns incident
Delays generating return shipping labels for Seko carrier returns
Loop Returns experienced a minor incident on October 13, 2026 affecting 3rd Party Integrations and 3rd Party Integrations (Loop) and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 06:06 PM UTC
We are investigating an issue affecting return shipping label creation for returns shipped through Seko. Since approximately 10:10 AM CT (15:10 UTC) on October 13, some shoppers have been unable to generate a shipping label and may see an error when they try. Returns can still be created, and no return data has been lost. Other carriers are not affected. We are working with Seko to restore service and will retry label generation for affected returns once it is resolved. We will post another update as soon as we have more information.