Loop Returns incident

Some Shops Being Moved from Active to Passive Status

Minor Resolved View vendor source →

Loop Returns experienced a minor incident on October 12, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 04:12 PM UTC
Resolved
Oct 12, 2026, 05:33 PM UTC
Duration
1h 20m
Detected by Pingoru
Oct 12, 2026, 04:12 PM UTC

Affected components

Returns PortalAdmin PortalReturns API3rd Party Integrations (Loop)

Update timeline

  1. investigating Oct 12, 2026, 04:12 PM UTC

    We are investigating an issue in-which some shops have been put into a passive versus active status. Preliminary reports indicate this is only impacting around 15 shops, but we are actively confirming this count. More information will be provided in the next 30 minutes or sooner.

  2. identified Oct 12, 2026, 04:34 PM UTC

    We have found the root cause for this issue and have confirmed the impact is isolated to a very small set (~15-20) shops. We are working on a fix to resolve this issue. Another update will be provided in the next 30 minutes or sooner.

  3. monitoring Oct 12, 2026, 04:48 PM UTC

    We have deployed a fix that has resolved this issue. We are monitoring to ensure impacted shops are accessible and operational.