Login.gov Outage History

Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.

In-person identity proofing is disabled while we investigate issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.

Users will be unable to proof identity at this time using passports due to issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.

We are seeing authentication errors for a subset of our PIV/CAC users. We are currently investigating the issue.

We are currently investigating an elevated error rate for text messages through Verizon. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected. We are monitoring this and will post updates as available.

We are continuing to investigate this issue.

Some users may experience errors and/or slow performance when using Login.gov. We are investigating the cause at this time and will provide more information when it is available. Agency partners should email [email protected] if immediate support is needed.

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.

Impact: Moderate - Customer support functionality unavailable via the contact center phone number. The Login.gov Contact Center phone number is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form. Login.gov will continue to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Users will be unable to go through the identity proofing process at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services, including single sign-on and authentication, are functioning normally at this time. We will provide an update as soon as more information is available.