Login.gov experienced a major incident on August 22, 2025 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign-On & Identity Proofing (secure.login.gov)
Update timeline
- investigating Aug 22, 2025, 04:00 AM UTC
Users will be unable to go through the identity proofing process at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services, including single sign-on and authentication, are functioning normally at this time. We will provide an update as soon as more information is available.
- resolved Aug 22, 2025, 10:12 AM UTC
The situation has been resolved. Identity proofing services are now available.