Login.gov incident

Partial outage for Identity Verification using passports

Notice Resolved View vendor source →
Started
Mar 19, 2026, 10:53 PM UTC
Resolved
Mar 20, 2026, 12:57 PM UTC
Duration
14h 4m
Detected by Pingoru
Mar 19, 2026, 10:53 PM UTC

Affected components

Single Sign-On & Identity Proofing (secure.login.gov)

Update timeline

  1. investigating Mar 19, 2026, 10:53 PM UTC

    Users will be unable to proof identity at this time using passports due to issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.

  2. monitoring Mar 20, 2026, 12:42 PM UTC

    The proofing vendor service is now available. We have re-enabled identity proofing with passports and we are monitoring the situation.

  3. resolved Mar 20, 2026, 12:57 PM UTC

    This incident has been resolved.

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