Login.gov Customer Support Phone Number Unavailable

Login.gov experienced a major incident on September 15, 2025 affecting Customer Support Phone Line, lasting 17h 2m. The incident has been resolved; the full update timeline is below.

Started: Sep 15, 2025, 08:11 PM UTC
Resolved: Sep 16, 2025, 01:13 PM UTC
Duration: 17h 2m
Detected by Pingoru: Sep 15, 2025, 08:11 PM UTC

Affected components

Customer Support Phone Line

Update timeline

investigating Sep 15, 2025, 08:11 PM UTC

Impact: Moderate - Customer support functionality unavailable via the contact center phone number. The Login.gov Contact Center phone number is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form. Login.gov will continue to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
identified Sep 16, 2025, 12:25 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 16, 2025, 12:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 16, 2025, 01:13 PM UTC

This incident has been resolved.