Login.gov incident

Partial SMS delivery failures through Verizon

Minor Resolved View vendor source →

Login.gov experienced a minor incident on January 14, 2026 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 17h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 07:44 PM UTC
Resolved
Jan 15, 2026, 01:29 PM UTC
Duration
17h 45m
Detected by Pingoru
Jan 14, 2026, 07:44 PM UTC

Affected components

Single Sign-On & Identity Proofing (secure.login.gov)

Update timeline

  1. investigating Jan 14, 2026, 07:44 PM UTC

    We are currently investigating an elevated error rate for text messages through Verizon. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected. We are monitoring this and will post updates as available.

  2. investigating Jan 14, 2026, 07:44 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 15, 2026, 01:29 PM UTC

    This incident has been resolved.